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Refer to the following link for a scenario-based automation guide specific to Business Rules: ? https://pitstop.manageengine.com/portal/en/kb/articles/business-rule-scenarios Steps to Effectively Troubleshoot a Business Rule: Check if the Business ...
Move Requests Between Instances
ServiceDesk Plus Cloud allows you to move requests from one instance to another instance. For example, if you have a request that has been erroneously logged into your IT help desk, you can move it to your preferred instance, say, Facilities, without ...
Why Are Some Old Requests Not Visible in the Active Request List?
If you're unable to find certain older requests in the Active Request list view, they may have been archived based on your organization's data archival settings. How to Check for Archived Requests: Navigate to the Requests module. Click the Request ...
Issue: Auto-Reopening of Specific Closed Requests Upon End User's Reply
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SLA Troubleshooting Guide
Refer to the following link for a scenario-based automation guide specific to SLA's: https://pitstop.manageengine.com/portal/en/kb/articles/sla-scenarios Steps to Effectively Troubleshoot SLA: Ensure the SLA is defined separately for incidents and ...