Asset Management FAQ's
For detailed configuration steps, please refer to our help guide.
1. How can I verify the number of consumed asset license counts, and will this include non-IT assets?
You can navigate to Home → Dashboard → Asset Dashboard to find the Asset Summary widget, which displays both IT and Non-IT assets.
Additionally, by clicking on your username in the top-right corner and selecting View Plan Details, you can view the consumed license count, which applies only to IT assets.
2. Will the asset license count if the assets are moved to a disposed/expired state?
As per the design, only IT assets in states other than Disposed and Expired consume licenses. Non-IT assets do not consume licenses.
3. I see many probes added to my license. Should I add all of them to scan the entire set of assets?
No, it is not necessary to add multiple probes unless required. A single probe can scan the entire set of assets in an organization if they are connected to the same network or domain. However, the need for additional probes depends on organizational requirements, such as the division of sites or network groups.
4. How to create a separate product type for laptops/desktops?
As part of our latest enhancements, you can now create child product types under the parent product type "Computers" and name them as Laptop/Desktops. To do this, navigate to Setup → Asset Management → Product Type.
Kindly click here to know more, https://help.sdpondemand.com/configuring-product-types
5. Is it possible to generate QR codes or barcodes in bulk for all assets?
Yes, the barcodes can be generated in bulk by navigating to the asset list view and select the assets → Manage barcode/QR codes.
However, you have to select the product individually to generate codes for the assets. The barcode/QR code can generated for products individually not for based on the product types.
6. How to add custom fields specific to "Servers" or a product type?
You can now add custom fields specific to each product type by navigating to Set up → Asset Management → Product Type, now edit the product type and click on Fields to manage them.
Kindly click here to know more, https://help.sdpondemand.com/configuring-product-types
7. How can I apply the asset lifecycle to existing assets?
In order to apply the asset lifecycle to an existing asset, you can navigate to the asset list view and select the asset → Actions → Assign lifecycle.
You can either assign lifecycle or workflow.
8. How can we customize the "In use" state to show a prompt to show more and mandated custom fields?
This can be achieved via Asset lifecyle by seting up the transitions. Under the transition moving to "In use" state, you can click on during and set up the mandatory fields.
Please refer, https://help.sdpondemand.com/asset-life-cycle
9. I am trying to import a file and getting the error "Product is not compatible with the product type." How can I resolve this?
Kindly open the CSV file, navigate to the asset, and check which product this asset is associated with.
In the application, navigate to Setup → Customization → Asset Management → Product and verify if the product name matches the product type.
10. How can I notify technicians when the in-store asset count reaches its threshold?
Asset Replenishment helps track asset inventory in store and notify technicians on the expected asset inventory exhaustion. When the inventory count crosses the configured threshold, an email is triggered every day until the asset is restocked.
Kindly refer, https://help.sdpondemand.com/replenishment
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