Unable to scan assets
There are few basic requirements which needs to be met in order to scan assets successfully. Refer to the following link for the basic requirements that needs to be checked in your environment,
If you are still facing issues, please goto the the domain scan/network scan page and click on the green check mark next to the name. Send us a screenshot of the same so that we can check and assist you further.
New to ADSelfService Plus?
Related Articles
Scan related FAQ's and Trobleshooting Procedures
For detailed configuration steps, please refer to our help guide. 1. What are the prerequisites for adding a probe? Here are the prerequisites for adding a probe: Operating System: Windows Server 2008 or higher, Windows 7 or higher. Dependent ...Scan-to-Create Requests: Designing Barcodes and QR Codes for Assets
An Organization uses a wide range of assets — from personal devices like laptops and desktops to shared resources like printers, docking stations, projectors, and monitors. When any of these assets stop working, the traditional method of reporting — ...Microsoft Intune - FAQ's
Helpguide --> https://help.sdpondemand.com/microsoft-intune-integration https://help.sdpondemand.com/microsoft-intune-devices What are the possible Causes of Assets Not Syncing into ServiceDesk Plus Cloud from Microsoft Intune After Enabling the ...Probe issue
Basic Requirements There are few basic requirements for the probe to successfully scan workstations. Please make sure that the below given requirements are met for each of the target workstations. Windows Machines Remote Registry service must be ...Unable to perform any action in ServiceDesk Plus Cloud
There might be scenarios where you may not be able to create request and the page would still load with an internal error, or the buttons may not work as intended. At this point of time, it would be great if you could reach support along with the HAR ...