Unable to scan assets
There are few basic requirements which needs to be met in order to scan assets successfully. Refer to the following link for the basic requirements that needs to be checked in your environment,
If you are still facing issues, please goto the the domain scan/network scan page and click on the green check mark next to the name. Send us a screenshot of the same so that we can check and assist you further.
New to ADSelfService Plus?
Related Articles
Probe issue
Basic Requirements There are few basic requirements for the probe to successfully scan workstations. Please make sure that the below given requirements are met for each of the target workstations. Windows Machines Remote Registry service must be ...Unable to import users: using the provisioning tool
The following are the possible causes you are not able to import users into the application Error: Invalid username or Password: In the username field you need to provide the distinguished name of the administrator. e.g., ...Unable to add users : Email address already exists
When adding an user if you get the error email address already exists, please goto Setup-->Users and Permissions-->Requesters and us the search option to search for the email address as per the screenshot below, Do the same in technicians page if ...