Reject unregistered users mail and notify them
Usecase : Organizations dont want to handle/fetch unregistered contacts mails into the application. They also want to notify the end user when they send email stating
The Request raised by you is rejected. Kindly send mail from the registered email
Steps to follow :
1. This can be achieved using Admin -> Business rules feature -> Negate operation. Refer to the below for the configuration.
2. Download the attached files and paste them under SupportCenterPlus\integration\custom_scripts
2.a) Configure the configuration.py with necessary Mail server setting details.
2.b) Generate and provide the technician key.
3. Set Unapproved contacts from below -> Admin -> General -> Self-Service Portal Settings
Now check the case by sending email from unregistered email address.
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