How to update E-mail Id(s) To Notify using business rules

How to update E-mail Id(s) To Notify using business rules

This is a sample python script to update the E-mail Id(s) To Notify during request create/update based on certain criteria using Business Rules

Prerequisite:

The SDP-MSP server should be configured to execute python script. Steps available here

Execution Steps: 

1. Download the attached zip
2. Move the files to sdp_home/integration/custom_scripts folder
3. Edit BR_updateFieldsV3.py and update emails based on your requirement. 




Configure business rule as in the attached screenshot.




                  New to ADSelfService Plus?

                    • Related Articles

                    • How to update Request Additional fields during request create/update using Business Rules

                      This is a sample python script to update the Request Additional Field Values during request create/update based on certain criteria using Business Rules Execution Steps:  1. Download the attached zip 2. Move the files to ...
                    • How to pre-define 'Email IDs to notify' field in templates ?

                      You can set the Email IDs to notify field with a default email address auto filled for all the new tickets for a particular account This can be achieved by using Field and Form rules, however ensure that this configuration has to be done in each ...
                    • Notification in Business rules using Zoho Deluge script - > 10.6

                      In 10.6, we don't have a separate option to notify technicians under the Business rules option. However, we have introduced something called custom action where more actions could be accomplished. As for notifying a technician/somebody when a ...
                    • Update status using Python script in 11.0

                      Using a Python script via custom trigger, we can update the status invoking an API call. A short guide on setting up python is available here : https://pitstop.manageengine.com/portal/kb/articles/how-to-setup-python-on-the-server Find the attached ...
                    • Request add attachment_Python script-API

                      Steps for adding attachment to the request through python script-API. Extract the attached  "Attachment_Python_Script.zip" >> Edit attachmentscript.py >>Mention product installed url in the base url ; update the api key; update the request id that ...