How to update E-mail Id(s) To Notify using business rules
This is a sample python script to update the E-mail Id(s) To Notify during request create/update based on certain criteria using Business Rules
Prerequisite:
The SDP-MSP server should be configured to execute python script. Steps available here.
Execution Steps:
1. Download the attached zip
2. Move the files to sdp_home/integration/custom_scripts folder
3. Edit BR_updateFieldsV3.py and update emails based on your requirement.
Configure business rule as in the attached screenshot.
New to ADSelfService Plus?
Related Articles
How to update Request Additional fields during request create/update using Business Rules
This is a sample python script to update the Request Additional Field Values during request create/update based on certain criteria using Business Rules Execution Steps: 1. Download the attached zip 2. Move the files to ...How to pre-define 'Email IDs to notify' field in templates ?
You can set the Email IDs to notify field with a default email address auto filled for all the new tickets for a particular account This can be achieved by using Field and Form rules, however ensure that this configuration has to be done in each ...Update status using Python script in 11.0
Using a Python script via custom trigger, we can update the status invoking an API call. A short guide on setting up python is available here : https://pitstop.manageengine.com/portal/kb/articles/how-to-setup-python-on-the-server Find the attached ...Notification in Business rules using Zoho Deluge script - > 10.6
In 10.6, we don't have a separate option to notify technicians under the Business rules option. However, we have introduced something called custom action where more actions could be accomplished. As for notifying a technician/somebody when a ...Request add attachment_Python script-API
Steps for adding attachment to the request through python script-API. Extract the attached "Attachment_Python_Script.zip" >> Edit attachmentscript.py >>Mention product installed url in the base url ; update the api key; update the request id that ...