How to pre-define 'Email IDs to notify' field in templates ?

How to pre-define 'Email IDs to notify' field in templates ?


You can set the Email IDs to notify field with a default email address auto filled for all the new tickets for a particular account


This can be achieved by using Field and Form rules, however ensure that this configuration has to be done in each template the customer is associated with.


A sample configuration is shown below, kindly modify the same as per the requirement.





Also, please make sure that the below notification rules are enabled.


Acknowledge E-mail Cc users by e-mail when a new request is created.

Acknowledge E-mail Cc users when a request is resolved.

Acknowledge E-mail Cc users by e-mail when the request is closed.





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