Mark Request as Non-Billable

Mark Request as Non-Billable

You can make use of Business Rules to set the Criteria as "Request Type is" (or any Criteria as per yours) and under Actions set "Mark Request as Non-Billable". So once the Request is marked as Non-Billable, the worklog added under that request will also be set as Non-billable by default.

NOTE: The Business Rule will be applicable for the Accounts which are enabled with Contract Billing and not for other Accounts :



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