Script to Auto share request

Script to Auto share request

1. Download MSP_share_Request.zip from the attachment, extract it, and paste the same under ManageEngine\ServiceDesk Plus MSP\integrations\Custom_scripts.
   
     # auto_share_MSP.py
     # functions.py
     # configuration.json

2. Edit auto_share_MSP.py, make the below marked changes. You  



You can get the additional field value under Admin >> Incident - Additional Fields >> API Field Name



3. Edit configuration.json and fill URL and Technician Key.
​
If you already have the configuration.json given by us, you can skip this step.

4. Configure the Custom Trigger as shared in the screenshot (above link) and modify the criteria as per your requirement.

5. You can find the script error/success message in the history tab of the request. 

Note: A short guide on setting up python is available here.

Note: If you would like to AutoShare requests only with requesters and not with the technician, please use the python file from auto_share_MSP (Only Requester).zip attached to the document. 


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