Mark Worklog Billable as NO by default with scripts using Custom Triggers
There are situations, where you want the Worklog to be marked as NON-BILLABLE by default. This can achieved using our Business Rules, where you can have the Action set as "Mark Request" as Non-Billable. However, this option is applicable provided only if you have the Billing enabled for the Account.
1. Download and extract the file 'MarkAsNonBillable.py'
from here and place it under <Drive>:\ManageEngine9301\ServiceDeskPlus-MSP\integration\custom_scripts.
2. Edit the file 'MarkAsNonBillable.py' and add your application URL and the Technician Key of an "Admin User" :
Note : You can get the Technician Key by editing a Technician and check for the Key word API Key and Save the same after generating :
3. Make sure that you have Python installed on your application server.
4. Also We need a dependency called requests.
5. To install dependency run the file 'easy_install.exe' which is under <Drive>:\Python34\Scripts, Example :
C:\Python34\Scripts>easy_install.exe requests
6. Go to Admin > Custom Triggers > Set the Action Type as "Execute Script" and use the below format
C:\Python34\python.exe C:\ManageEngine\ServiceDeskPlus-MSP\integration\custom_scripts\MarkAsNonBillable.py $COMPLETE_JSON_FILE
Now, upon meeting the criterias that you had configured under Custom Trigger's. Adding a worklog will be marked as Non-Billable.
NOTE : Had attached the script "MarkAsNonBillalble"
Thanks for your understanding.
Kind Regards,
Ajay Kumar
New to ADSelfService Plus?
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