Inputs required for analyzing the Performance Issue
To Analyze the performance Issue , we need the below details.
1. We need the Screen recording of the slowness.
2. Is the slowness faced for all users or specific user ?
3. Is the slowness faced at random period or specific period ?
4. Is the slowness faced in specific page or random pages ?
5. Most importantly , we need HAR files for the analysis. Please refer to the below steps and generate the file (while you face the slowness) and send the details to us for analysis.
Generating HAR files
Steps to obtain HAR File:
To generate the Network HAR file, Please access the application and press the F12 key on the keyboard, navigate to the Network tab and recreate the issue in the application and click on the download icon to export the HAR file.
6. Please make sure the below Domains are whitelisted at your end to avoid any slowness / page crash issues.
For your information the IPs in the SDP application are dynamic, so to ensure seamless access, please whitelist the following URLs:
- sdpondemand.manageengine.com
- css.zohostatic.com
- js.zohostatic.com
- image.zohostatic.com
- contacts.zoho.com
- accounts.zoho.com
- [Your Domain URL]
PS : Change the .com as per your region.
.com(applicable for US/UAE) Other regions - .sa (for saudi users) .eu (for Europe) , .in (for india) region in the above list.
Below are some instructions about how you can easily generate a HAR file using different browsers.
To generate the HAR file for Chrome
- Open Google Chrome and go to the page where the issue is occurring.
- From the Chrome menu bar, select Click Customize and control Dev Tools button (3 vertical dots) > More Tools > Developer Tools.
- From the panel opened, select the Network tab.
- Check if the record button (
) is red as shown. If not, click on it to start recording. - Click on the Preserve log check box.
- Click the Clear button (
) - Reproduce the issue that you were experiencing before, while the network requests are being recorded.
- Once you have reproduced the issue, right-click on any of the columns (Name/Status/Type/etc.) on the grid of network requests, select Save all as HAR with Content, and save the file to your computer.
To generate the HAR file for firefox
- Open Firefox and go to the page where you are experiencing trouble.
- Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select More Tools>Web Developer Tools.
- The Developer Network Tools opens as a docked panel at the side or bottom of Firefox. Click the Network tab.
- The recording autostarts when you start performing actions in the browser. If it doesn't, click on the play button.
- Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column and click on Save all as HAR.
- Save the HAR file somewhere convenient.
To generate the HAR file for Microsoft Edge
- Open and go to the page where the issue is occurring.
- Press F12 on your keyboard (or click the horizontal three dots > More Tools> Developer Tools)
- Click the Network tab.
- Reproduce the issue that you were experiencing before, while making sure the network requests are being recorded.
- Once done click the Save button (or right-click on any of the coloumns:- Name/Status/Type/etc.) on the grid of network requests, select Save all as HAR Content and save the file to your computer.
- Give the trace a filename and click the Save button which will save it as a .har file or .xml file.
To generate the HAR file for Safari
Before generating the HAR file, make sure you can see the Develop menu in Safari. If it is not there, follow the instructions under Use the developer tools in the Develop menu in Safari on Mac.
- Open the Develop menu and select Show Web Inspector.
- Click the Network tab and complete the activity that is causing issues.
- Click the Export
icon (the arrow pointing up icon) and save the web archive file.
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