Steps to Capture Screen Recordings and HAR Files for Support
In ServiceDesk Plus Cloud, HAR files are valuable for troubleshooting issues such as UI performance delays, form loading errors, API call failures, screens stuck with internal error messages, and other network-related glitches. To help expedite the resolution process and reduce repeated follow-ups, we kindly request that you share the HAR file with support team proactively when encountering such issues.
Below are the steps to share a screen recording and console logs with the ServiceDesk Plus Cloud support team:
Log in to the ServiceDesk Plus Cloud application and click the Feedback icon in the bottom right corner.
Click the Grab Screen icon, then click Start Recording to begin capturing your screen.
Make sure your browser settings allow screen capture.
Once the recording is complete, it will be automatically added as an attachment. You can then enter the issue details in the Subject and Description fields and share it with us.
If you are capturing a screen recording for an issue you have already reported, please include the request ID in the subject line. You can find this request ID in the acknowledgment email you received from our support team. To know more, https://help.sdpondemand.com/support/-feedback
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