Mail Sending issues: Invalid Address: Failed Email address
In regards to the below issue, when the application tries to contact your mail server in order to send email, we get the error "Invalid Addresses. Failed Addresses" from your mail server, this needs to analyzed in your mail server log. Please refer the below links to get more details,Also, make sure all the IP addresses in the link is white listed in the firewall and nothing is missed out,
Below could be the possible causes for this problem
1. The SMTP server does not allow relaying unless you are sending email from a trusted IP or use proper authentication.
2. Microsoft Exchange server: server is setup to block SMTP relaying.
3. Some servers allow you to send email internally but not to external email addresses.
4. Some SMTP servers require the Email User to login and check their POP3 email at least once on the given IP before they let that user send SMTP mail from that IP. Once the POP3 email is checked using a valid user/password, the computers IP is then automatically added to a safe list on the server. This is another way to prevent spam.
5. Relaying denied is a common safety measure used by SMTP servers when a certain email address and its mail server are put on a blacklist for email relay spam violations. Many honest mail servers get put on this list because someone broke through and used their server to relay spam. There are various blacklists available and SMTP servers may subscribe to none, a few or many of these lists. Hence you may be able to send email to a blacklisted address through one SMTP server but not through another.
Here are some solutions which could help in sorting this problem,
1. Make sure with your email administrator that your email server is setup to allow SMTP relaying from trusted local internal IP addresses.
2. Make sure that your computers IP address is on the list of trusted clients on the email server.
3. Some email servers may allow relaying only if you log in and check email at least once from a given IP address. In this case, you can check your POP3 email first before sending SMTP email from a new computer.
4. Some email servers allow SMTP relaying only if you log in and check email within the last 1 hour per day and so on. In this case, you should use the pop3 authentication method to send email.
5. Some servers require you to authenticate before sending email. In this case, use the SMTP or java authentication method.
6. Microsoft Exchange: make sure that your exchange server is configured to allow SMTP relaying either for trusted addresses or for users that are authenticated.
New to ADSelfService Plus?
Related Articles
Mail Sending Failed
With regards to mail sending failed. Please goto Setup-->Data Administration-->System Log and check if you have any error message for Mail sending Failed. Error: Could connect to SMTP host via the port The host seems to be unreachable via the ...Email Command Troubleshooting Checklist
To begin troubleshooting, confirm that the email command feature is enabled in Set up --> Mail server settings -- > Email Command. Ensure the syntax of the email command is correct, including the command itself and the command delimiter. Verify that ...Email Domain Migration
Scenario's for Email Migration :- Scenario 1: Changing Email Address due to Addition of Second Name An SDP Cloud user wants to update his/her email address to include a second name. Since the email address is the unique identifier in SDP Cloud, ...Technician Group, Multiple Support Address
Technician Group :- Users can also send emails directly to the group email configured in the "Group Mail" field of technician groups. When an email is sent to a technician group's address, the group will be automatically assigned in the ticket if the ...Native Mail Service
For detailed configuration steps, please refer to our help guide. 1. What alternatives are available for email fetching, given the frequent outages and slow fetching time with third-party mail providers? "ServiceDesk Plus Cloud Native Mail Service - ...