How to resolve missing padlock symbol after applying a self-signed SSL certificate in EventLog Analyzer

How to resolve missing padlock symbol after applying a self-signed SSL certificate in EventLog Analyzer

Objective  

After applying an SSL certificate in EventLog Analyzer, users may still see a Not Secure warning in the browser and notice that the padlock symbol is missing. This typically occurs when the applied certificate is self-signed or not issued by a trusted certificate authority (CA). Since self-signed certificates are not inherently trusted by browsers or operating systems, they trigger security warnings for all users accessing the application over HTTPS. This document outlines the steps to import the SSL certificate.

Prerequisites  

  • You need administrative privileges on the system where the certificate will be imported.
  • EventLog Analyzer must be accessible over HTTPS using a self-signed SSL certificate.

Steps to follow  

Step 1: Export the SSL certificate  
  1. In the browser, click the View site information icon (next to the address bar).
  2. Click Connection is secure > Certificate is valid.
  3. In the Certificate Viewer, go to the Details tab.
  4. Click Export and save the certificate file locally.

Step 2: Import the certificate into Windows Trusted Root Certification Authorities  
  1. In the EventLog Analyzer server, open Windows Search and type Manage user certificates.
  2. Navigate to Trusted Root Certification Authorities > Certificates.
  3. Right-click inside the pane and select All Tasks > Import.
  4. In the Certificate Import Wizard:
    1. Click Next on the welcome screen.
    2. Browse and select the exported certificate file.
    3. Click Next, then Finish to complete the import.
Step 3: Import the certificate into the browser   
  1. Open browser Settings.
  2. Go to Privacy & Security.
  3. Under the Security section, click Manage Certificates.
  4. Next, choose the Manage imported certificates from Windows option and go to the Trusted Root Certification Authorities tab.
  5. Import the certificate and restart the browser.

Validation and testing

  • Restart the browser and access the EventLog Analyzer web page.
  • Confirm that the padlock symbol is now displayed in the browser’s address bar.
  • Ensure the browser no longer shows a Not Secure warning.

Tips

  • For a production setup, it’s recommended to use a certificate signed by a trusted CA.
  • Keep a backup of the certificate file and the private key.
  • Chrome and Edge browsers use the certificate that is imported into Windows Trusted Root Certification Authorities.
  • By default, Firefox does not use the system store for SSL, and this would require the certificate to be imported into the browser.
  • Avoid using self-signed certificates in environments where users might encounter trust issues.

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