FAQ on the ADSelfService Plus mobile app
iOS push notifications
Q: Why do push notifications fail on iOS devices in ADSelfService Plus?
A: Push notifications to iOS devices rely on a valid push certificate. If the iOS push certificate bundled with ADSelfService Plus expires, iOS users will no longer receive push notifications until the certificate is updated and the service is restarted.
A: Push notifications to iOS devices rely on a valid push certificate. If the iOS push certificate bundled with ADSelfService Plus expires, iOS users will no longer receive push notifications until the certificate is updated and the service is restarted.
Q: How are iOS push certificates updated in ADSelfService Plus?
A: Updated iOS push certificates are occasionally bundled with ADSelfService Plus service pack upgrades, typically once a year. However, not every service pack includes a certificate update, so reviewing the release notes or upgrade documentation is advised.
A: Updated iOS push certificates are occasionally bundled with ADSelfService Plus service pack upgrades, typically once a year. However, not every service pack includes a certificate update, so reviewing the release notes or upgrade documentation is advised.
Q: What happens if the iOS push certificate expires?
A: Once expired, the server cannot deliver push notifications to iOS devices. Users will stop receiving authentication or alert notifications on their iPhones until the certificate is renewed by applying the latest service pack or certificate update through the admin portal.
A: Once expired, the server cannot deliver push notifications to iOS devices. Users will stop receiving authentication or alert notifications on their iPhones until the certificate is renewed by applying the latest service pack or certificate update through the admin portal.
Q: What is the best way to avoid iOS push notification failures?
A: It is recommended to upgrade ADSelfService Plus at least once every six months to stay current with certificates and other updates.
A: It is recommended to upgrade ADSelfService Plus at least once every six months to stay current with certificates and other updates.
Q: How can I detect if the iOS push certificate has expired?
A: Expired push certificate issues will display the error "Push notification authentication to your device failed. Please try again later" in the ADSelfService Plus portal. Regular monitoring of the portal can help detect these issues early.
A: Expired push certificate issues will display the error "Push notification authentication to your device failed. Please try again later" in the ADSelfService Plus portal. Regular monitoring of the portal can help detect these issues early.
Q: Do Android devices also get affected by expired push certificates?
A: No. Android push notifications are generally not impacted by the certificate expiration and continue to work as expected.
A: No. Android push notifications are generally not impacted by the certificate expiration and continue to work as expected.
New to ADSelfService Plus?
Related Articles
How to customize the ADSelfService Plus mobile app?
Solution With the ADSelfService Plus mobile app, end users no longer have to be tied to the desk to manage their Active Directory domain password, unlock their account, and change their password from anywhere and at anytime without help desk ...Multi-factor authentication techniques in ADSelfService Plus
Let's take a look into the various authentication methods supported by ADSelfService Plus for enterprise multi-factor authentication (MFA). Why should you use MFA? Authentication based solely on usernames and passwords is no longer considered secure. ...How to migrate the ADSelfService Plus installation from one machine to another
Description This article will guide you through the process for migrating the ADSelfService Plus installation from one machine to another. Important: Before you start the migration process, please update your ADSelfService Plus installation to the ...How to enable Partial Enrollment for Active Directory users in ADSelfService Plus
Active Directory domain users need to complete enrollment with ADSelfService Plus before they can use the below listed features: Self-service password reset Self-service account unlock Endpoint multi-factor authentication ADSelfService Plus' logon ...How to customize the Logon-to Domain List in the ADSelfService Plus?
Solution: Does your IT environment involve multiple domains? ADSelfService Plus gives you, the administrator, the liberty to customize the end-user logon page. You can create a drop-down list for the available domains in the user logon page to help ...