Enterprise Alarm Sync Failure Troubleshooting (Event Push)
Event Push Mechanism:
When an event is generated on the Probe Server, it is immediately pushed to the Central Server.
Issue (Limitation):
In a Probe Server, when a new monitor is added, an event is generated and instantly sent to the Central Server, making it visible right away. However, when viewing alerts and events, the monitor information that triggered the event may not be available immediately. This is because monitor information is synchronized only every 30 seconds. Learn more.
Fix:
Follow these steps on the problematic Probe Server to disable the event push mechanism. Once disabled, events will be sent through the quick sync mechanism, which operates at 30-second intervals:
- Add the key am.event.pushToAdminServer.enabled=false in the Fault.properties file located under the AppManager/conf directory.
- Restart the Probe Server.
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