Enterprise Alarm Sync Failure Troubleshooting (Event Push)
Event Push Mechanism:
When an event is generated on the Probe Server, it is immediately pushed to the Central Server.
Issue (Limitation):
In a Probe Server, when a new monitor is added, an event is generated and instantly sent to the Central Server, making it visible right away. However, when viewing alerts and events, the monitor information that triggered the event may not be available immediately. This is because monitor information is synchronized only every 30 seconds. Learn more.
Fix:
Follow these steps on the problematic Probe Server to disable the event push mechanism. Once disabled, events will be sent through the quick sync mechanism, which operates at 30-second intervals:
- Add the key am.event.pushToAdminServer.enabled=false in the Fault.properties file located under the AppManager/conf directory.
- Restart the Probe Server.
New to ADSelfService Plus?
Related Articles
Troubleshooting Checklist: No data in Reports for Performance Metrics
Troubleshooting checklist: No data in Reports for Performance Metrics Overview Use this checklist when there is no data displayed in the Performance Metrics Reports (Attribute Report, Attribute History Report and Advanced Reports), or when an ...Real User Monitor (RUM) - Troubleshooting guide
If your Real User Monitor has not collected data for an extended period, follow the steps below to troubleshoot the issue. Step 1: Verify the RUM Agent configuration Real User Monitoring requires the RUM Agent to be installed and mapped to ...Troubleshooting: Alarm Not Generated for Threshold Violation
When a monitor attribute exceeds its defined threshold but fails to generate an alarm, the cause is usually related to data collection gaps, retry logic, or suppression rules. Follow these steps to diagnose the issue. Step 1: Verify Data Collection ...Troubleshooting Cloud API Accessibility Errors
Overview Applications Manager monitors cloud resources by making API calls to the respective cloud provider endpoints (e.g., Azure Management APIs, AWS APIs). When these API endpoints are unreachable or blocked from the Applications Manager installed ...Troubleshooting Basic WMI Connection
Troubleshoot Basic WMI connectivity If you're using Applications Manager version 15470 or above, navigate to Admin > Self Help Tools and select the monitor type to troubleshoot the issue. Click here for more details. If you encounter an error in the ...