Basic WMI connection check when unable to add monitor
Follow the below steps to check the WMI connection when unable to add the monitor in WMI mode.
Supported monitors: Active Directory, Microsoft Dynamics CRM / 356 On Prem, Microsoft Dynamics AX, Microsoft Skype for Business, Network Policy Server, Microsoft Biztalk.
- Open command prompt in administrator mode in Applications Manager-installed machine.
- Navigate to <Applications Manager Home>\working\conf\application\scripts directory.
- Execute the below command by replacing hostname, username, and password with that of the reported SharePoint server:
cscript wmicheckauthentication.vbs hostname username password "Select * from Win32_PerfRawData_PerfOS_Processor where Name='_Total'" - Copy the output of the above command to a text file.
Reach out to our support team with the text file containing the output to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.
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