Basic WMI connection check when unable to add monitor

Basic WMI connection check when unable to add monitor

Follow the below steps to check the WMI connection when unable to add the monitor in WMI mode.
Supported monitors: Active Directory, Microsoft Dynamics CRM / 356 On Prem, Microsoft Dynamics AX, Microsoft Skype for Business, Network Policy Server, Microsoft Biztalk.
  1. Open command prompt in administrator mode in Applications Manager-installed machine.
  2. Navigate to <Applications Manager Home>\working\conf\application\scripts directory.
  3. Execute the below command by replacing hostname, username, and password with that of the reported SharePoint server:
    cscript wmicheckauthentication.vbs hostname username password "Select * from Win32_PerfRawData_PerfOS_Processor where Name='_Total'"
  4. Copy the output of the above command to a text file.
Reach out to our support team with the text file containing the output to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.

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