Using Self Help WMI Tool in Applications Manager

Using Self Help WMI Tool in Applications Manager

Follow the steps given below to troubleshoot errors in monitors or to run WMI queries using the Self Help WMI Tool:
  1. Navigate to Admin -> Tools -> Self Help Tools
  2. Select the required host from the Choose the Host drop down. The host names of the existing monitors from the below mentioned monitor types will be listed here.
    1. Active Directory
    2. Microsoft Exchange Server
    3. Microsoft Office SharePoint
    4. Microsoft Dynamics CRM / 365 (On-Prem)
    5. IIS Server
    6. Microsoft Dynamics AX
    7. Microsoft MQ
    8. Microsoft Skype for Business
    9. Microsoft BizTalk
    10. Network Policy Server
    11. Windows
    12. Custom Monitors



  3. If New Host is selected, Enter the Host Name / IP Address and Credentials for the same. You can also select the credentials from the existing credentials list (If you've added any). All the credentials added for the above monitor types will be listed here.
  4. Select the Kerberos Authentication option if required. (Applicable only for Windows and Active Directory monitor types.)
  5. In the Type field, select Monitor Type option if you need to check the WMI metrics for a specific monitor type and Namespace option to execute WMI queries directly.

  6. Select the required monitor type and then select the required metrics from the select box.
  7. If the required metrics are not listed, select all the metrics and then click Execute button.
  8. Check the Output for the required metrics.

  9. Full output can be exported using the Save as PDF button present on the right side.

  10. If you encounter an error or if you see incorrect data, you can run the Command shown in the output of each of the metric separately in an admin command prompt by replacing ******* with the password of the host. Copy the output of the command into a text file.
  11. As an alternative, you can find the WMI class for each metric and run the same in the wbemtest tool directly in the remote server. Collect the screenshots of the same.
Notes
If you are unable to find the respective WMI class in the wbemtest tool directly in the remote server, consult your server team or Microsoft support as wbemtest is a built-in Windows tool which should contain all the WMI classes from the server. You can also try reconstructing the WMI repo by following this KB.

If the issue still persists, reach out to our support team with the pdf file you exported, the text file containing the output and the screenshots to appmanager-support@manageengine.com along with the latest Support Information File (SIF) from Applications Manager with print all logs enabled for analysis.