Issue description  

Prerequisites  

• The ADAudit Plus service account has full control over all Scheduled Reports folders.

• The mail server settings in the application are correctly configured.

• The storage location for scheduled reports is accessible and has sufficient space.

• The service account has the necessary permissions to write to the temporary export location (for XLS format reports).

Possible causes  

• The configured storage path for scheduled reports may be inaccessible or no longer available, preventing the system from saving reports.
• The ADAudit Plus service account may not have the necessary permissions to access or modify the Scheduled Reports folder.

• The mail server settings in ADAudit Plus may be incorrect, preventing scheduled reports from being emailed successfully.

• The email addresses configured in the Modify Scheduled Report page may be invalid or incorrectly formatted, causing email delivery failures.

• One or more reports included in the schedule may be encountering execution errors, preventing the scheduled report from running successfully.

• The ADAudit Plus service account may lack the required permissions to write to the temporary directory, leading to failures when exporting reports in XLS format.

• Scheduled reports may fail due to corrupt report index data, causing the error "Query exception occurred in background" (Lucene codec header mismatch).

• The Modify Scheduled Report page may become unresponsive or stuck in the loading phase due to scheduler service failures caused by database inconsistencies or missing storage paths after a server migration.

• Scheduled reports set to export in XLS format may fail if ADAudit Plus lacks the necessary write permissions for the C:\Windows\Temp directory or the configured Java temp directory.

Resolution  

Step 1: Verify scheduled reports storage and permissions  

• Ensure the ADAudit Plus service account has full control over all Scheduled Reports folders.
  
• Confirm that the configured storage path in the Modify Scheduled Report page is accessible and has enough disk space.

• If the storage path is incorrect or unavailable, update the location manually (see Step 5 for detailed instructions).
  

Step 2: Check mail configuration and email addresses  

• Navigate to Admin > General Settings > Server Settings and click Test Mail.
• If the test mail fails, verify the mail server settings.
  

• If successful, review the email addresses configured in the Modify Scheduled Report page.

• Ensure there are no unnecessary spaces in multiple email addresses.
  

Step 3: Identify issues in the selected reports  

• Open Modify Scheduled Report and check the selected reports.
  
• Verify whether each report is accessible within the ADAudit Plus UI.

• If you encounter any issues accessing or loading reports in the UI, please contact support!
  

Step 4: Troubleshoot query exceptions  

The serverOut log file is located at: <installation_directory>/logs

Open the most recent file (sorted by date modified).

[ERROR] [dataengine[keepAlive/DE-XNode_1201]] : EXCEPTION while loading Main-Block : null :: codec header mismatch: actual header=0 vs expected header=1071082519

• If this exception appears, please reach out to support!

Step 5: Resolving issues with unavailable storage paths (Post-Migration)  

Step 6: XLS format reports fail due to permission issues  

• Verify Permissions on C:\Windows\Temp

• Navigate to C:\Windows\Temp.

• Right-click the folder and select Properties > Security.

• Ensure that the ADAudit Plus service account has Full Control.

• Change Java Temp Directory Path (Alternative Fix)

• Navigate to <installation_directory>\ADAudit Plus\conf.

• Edit wrapper.conf (backup before editing).

• Find the line with -Djava.io.tmpdir.

• Change the value to:

• -Djava.io.tmpdir=../temp

• Save the file and restart the ManageEngine ADAudit Plus service.

Related topics and articles  

• Scheduled Reports Configuration Guide
  

• How to Modify Mail Server Settings
  

How to contact support  

• If the issue persists, contact our support team here.