Disabling the requester from SDP MSP temporarily.
We do have the option to "Block" and "Unblock" the requesters in SDP MSP. Once the user is blocked, they cannot login to the application and technicians cannot create requests on their behalf. However, their existing requests will remain in the application.
Admin > requester > Actions >block user.
To enable the requester again, you can unblock the user by verifying the list of the blocked users.
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SCP, SDP and MSP Differences
Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them. HelpDesk Applications in ManageEngine (ME) are as follows : 1. SupportCenter ...
How to migrate data from SDP MSP to SDP ?
Below are the only details which can be exported from SDP MSP and imported to SDP application. 1) You can export request data from ServiceDesk Plus MSP (SDP MSP) using XLS format. Requests -> Goto Admin -> Reports -> New custom report -> Tabular ...
Converting a requester to a technician
Please follow the below steps to convert a requester to a technician. Step 1 (If the requester is already added under MSP Requester): 1) Log in as an administrator. 2) Go to Admin tab>>MSP Details>>MSP Requester(Left hand column). 3) Click on the ...
Import and update Requester from CSV (Comma Separated Value) Files
Import Requester from CSV (Comma Separated Value) Files You can also add requesters by importing from CSV files. To import requesters from CSV file Step 1: Locate the CSV file Click Import from CSV link in the Requester List page. The Import ...
How to protect SDP MSP product from security threats?
We recommend to configure HTTPs to avoid MITM (Man-in-the-middle) attack, user can configure this under Admin->General->Security Settings page Need to buy & apply genuine third party SSL certificate. User can apply the genuine SSL certificates under ...