Attention : ServiceDesk Plus Account Deletion
If you're receiving the notification of account deletion, below is the reason.
As part of our system cleanup process, any portal that has not been accessed for a long time is flagged for deletion. Before proceeding, we notify the instance owner 4 times and delete it due to prolonged inactivity.
To clarify:
- If a ServiceDesk Plus Cloud instance remains unaccessed for 4 consecutive months, the first email notification will be triggered.
- The second email will be sent after 5 months of inactivity.
- The final email will be sent 15 days before the instance is marked for deletion.
In other words, the instance will be marked for deletion only after 6 months of inactivity.
During this process, instance owner receive four email alerts requesting their consent to continue using the account.
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