Network Configuration: Domains to Allow for ServiceDesk Plus Cloud Access
Whitelisting specific IP addresses is not recommended, as they are dynamic and subject to frequent changes. If you whitelist by IP, you would need to update your network configuration each time the IPs change.To avoid this, we recommend whitelisting the following domain URLs to ensure uninterrupted access to ServiceDesk Plus Cloud:
- sdpondemand.manageengine.com
- css.zohostatic.com
- js.zohostatic.com
- image.zohostatic.com
- contacts.zoho.com
- accounts.zoho.com
- Your Custom Domain or subdomain URL
Please update the .com domain suffixes based on the DC. Kindly refer, https://help.sdpondemand.com/general-faq-s$dc-url
If ServiceDesk Plus Cloud is accessible from external networks but not from your internal intranet, please verify the following:
Ensure that all the above required domains are whitelisted in your internal DNS or proxy/firewall settings.
Confirm that your network allows outbound access on port 443 (HTTPS).
New to ADSelfService Plus?
Related Articles
IP Whitelisting Guide for Mail Servers
IP whitelisting is generally required in ServiceDesk Plus Cloud for sending or fetching emails only if your organization is using an on-premise mail server and has firewall restrictions in place. This ensures proper communication between your mail ...ServiceDesk Plus Cloud License Related FAQ's
1. How can I change the payment method for our ServiceDesk Plus Cloud account from offline to online? To change the payment method from offline to online, click on the username in the top right corner and scroll down to locate the Manage option, as ...Troubleshooting Slowness in SDP Cloud: HAR File & Network Trace Guide
SDP Cloud Performance Issues: What to Share with Support If you are experiencing performance issues in ServiceDesk Plus Cloud, sharing the right information with our support team can help us diagnose and resolve the issue faster. Please go through ...ServiceDesk Plus Cloud – Infrastructure and Technology Stack Overview
The ServiceDesk Plus Cloud application is hosted in our proprietary SaaS framework in our own data centres . To know more about our datacenters, https://www.manageengine.com/know-your-datacenter.html Software we use: Operation system (OS)- Modified ...Zoho Directory - ServiceDesk Plus Cloud (FAQ's)
1. What is Zoho Directory? Zoho Directory is an identity and access management (IAM) platform that enables organizations to securely manage user identities and their access to various applications, both within Zoho and third-party services. It ...