Network Configuration: Domains to Allow for ServiceDesk Plus Cloud Access

Network Configuration: Domains to Allow for ServiceDesk Plus Cloud Access

Whitelisting specific IP addresses is not recommended, as they are dynamic and subject to frequent changes. If you whitelist by IP, you would need to update your network configuration each time the IPs change.

To avoid this, we recommend whitelisting the following domain URLs to ensure uninterrupted access to ServiceDesk Plus Cloud:

1. sdpondemand.manageengine.com
   
2. css.zohostatic.com
   
3. js.zohostatic.com
   
4. img.zohostatic.com
   
5. contacts.zoho.com
   
6. accounts.zoho.com 
   
7. zia.zoho.com 
   
8. profile.zoho.com 
   
9. phonebridge.zoho.com 
   
10. dre.zoho.com
11. Your Custom Domain or subdomain URL
    

Please update the .com domain suffixes based on the DC. Kindly refer, https://help.sdpondemand.com/general-faq-s$dc-url

The below CDN domains are not DC specific except for CN DC 

1. static.zohocdn.com 
   
2. img.zohocdn.com 
   
3. js.zohocdn.com 
   
4. css.zohocdn.com

For CN DC, the CDN domain's top level domain should be replaced with .com.cn instead of .com [Eg:static.zohocdn.com.cn, img.zohocdn.com.cn]

If ServiceDesk Plus Cloud is accessible from external networks but not from your internal intranet, please verify the following:

• Ensure that all the above required domains are whitelisted in your internal DNS or proxy/firewall settings.
• Confirm that your network allows outbound access on port 443 (HTTPS).