Support Options for ServiceDesk Plus, MSP & Asset Explorer Cloud

Support Options for ServiceDesk Plus, MSP & Asset Explorer Cloud

ServiceDesk Plus, MSP, and Asset Explorer Cloud customers can reach our support team directly through the Support icon located at the bottom-right corner of the application. We offer three modes of assistance: Chat, Call, and Email.

Email Support Contacts:


Chat Support Availability: The Chat with Support Team option allows you to connect with our live technicians and is currently available in the US, EU, AU, IN, UK, CA, and SA data centers.

Phone Support:
Toll-Free: +1 888 720 9500
US: +1 925 315 5706
UK: +44 203 769 3862
EU: 0 800 028 6590
India: +91 044 696 56191
China: 400-660-8680
Australia: +61 2 7209 4385

                  New to ADSelfService Plus?

                    • Related Articles

                    • ServiceDesk Plus Cloud License Related FAQ's

                      1. How can I change the payment method for our ServiceDesk Plus Cloud account from offline to online? To change the payment method from offline to online, click on the username in the top right corner and scroll down to locate the Manage option, as ...
                    • Zoho Directory - ServiceDesk Plus Cloud (FAQ's)

                      1. What is Zoho Directory? Zoho Directory is an identity and access management (IAM) platform that enables organizations to securely manage user identities and their access to various applications, both within Zoho and third-party services. It ...
                    • Asset Auto Assign

                      Configure Asset Auto Assign by navigating to the Set up --> Automation --> Asset Auto Assign How Does Asset Auto Assign Work (Domain,Network,Self-scan) Assets are auto assigned based on the email address or the AD domain login name/login name of the ...
                    • Asset Management FAQ's

                      For detailed configuration steps, please refer to our help guide. 1. How can I verify the number of consumed asset license counts, and will this include non-IT assets? You can navigate to Home → Dashboard → Asset Dashboard to find the Asset Summary ...
                    • ServiceDesk Plus Cloud – Infrastructure and Technology Stack Overview

                      The ServiceDesk Plus Cloud application is hosted in our proprietary SaaS framework in our own data centres . To know more about our datacenters, https://www.manageengine.com/know-your-datacenter.html Software we use: Operation system (OS)- Modified ...