Once Manage is clicked, the system redirects to the Zoho Stores website, where the Update Payment Method option can be found as shown below. If this option is not visible, click on Your Store Details in the top right corner, then select Payment Method to update the card information.

To add additional recipients for renewal and expiry notifications, a subscription manager can click the username in the top right corner and select Manage under View Plan Details. Then, click Your Store Details and select Notification Recipients to add other email addresses as recipients.

If the Manage option is not visible, ensure that the Subscription Manager role is assigned to the profile. To verify this, navigate to:
Setup → Users and Permissions → Users → Use the dropdown to select Requesters or Technicians → Edit the profile → Advanced Permissions & Privileges → Subscription Manager.

To modify the existing billing address, a subscription manager can click the username in the top right corner and select Manage under View Plan Details. Next, click Your Store Details, then select Billing Details to update or edit the billing address.

If the Manage option is not visible, ensure that the Subscription Manager role is assigned to the profile. To verify this, navigate to: Setup → Users and Permissions → Users → Use the dropdown to select Requesters or Technicians → Edit the profile → Advanced Permissions & Privileges → Subscription Manager.

The Subscription Manager role allows a user to manage the ServiceDesk Plus Cloud subscription, including renewals, upgrades, downgrades, and add-on purchases for the current instance.

Yes, to claim separate invoices for each service, navigate to the username in the top right corner and click Manage under View Plan Details. This will redirect to the store page.

From there, click the Your Store Details dropdown and select Billing Details. Next, click Manage Invoices and choose Split Invoices. This option enables a separate bill to be generated for each service.

Once the trial period ends, the instance will automatically move to the Free Standard Edition with 5 technicians. At that point, additional technician licenses can be purchased, or the plan can be upgraded to the Professional or Enterprise editions.

You can have one free Standard instance of ServiceDesk Plus On-Demand.

For more details, please refer to the pricing page:
https://www.manageengine.com/products/service-desk/pricing.html

Allowed combinations:

• 2 trial instances at the same time

• 1 free instance and 1 trial instance

• 1 (or more) paid instance(s), plus 1 free and 1 trial instance

• 1 (or more) paid instance(s), plus 2 trial instances