Nginx
Troubleshooting - Web Service Monitor
Prerequisites: WSDL URL Accessibility: Ensure the WSDL URL monitored is accessible from the machine where the Applications Manager is installed. Proxy Configuration: If a proxy is required to access the URL, ensure that the same proxy settings are ...Troubleshooting - Nginx Plus
To troubleshoot Nginx Plus Server Monitor, follow the below steps: Verify Accessibility: Ensure that the Nginx Plus server instance is accessible from the Applications Manager server. Check Host and Port: Make sure you’ve entered the correct host and ...Troubleshooting - Nginx
To troubleshoot Nginx Server Monitor, follow the below steps: Verify Accessibility: Ensure that the Nginx server instance is accessible from the Applications Manager server. Check Host and Port: Make sure you’ve entered the correct host and port ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...