Troubleshooting - Nginx Plus
To troubleshoot Nginx Plus Server Monitor, follow the below steps:
- Verify Accessibility: Ensure that the Nginx Plus server instance is accessible from the Applications Manager server.
- Check Host and Port: Make sure you’ve entered the correct host and port number for your Nginx Plus server.
- SSL Configuration: Retry adding the monitor with the "SSL is enabled" option set to both enabled and disabled states.
- Test Nginx server API Accessibility: Verify that the Nginx Plus server API (http(s)://[HOST]:[PORT]/api/1/nginx) is accessible from the Applications Manager server.
- Proxy Server Configuration: If your environment requires the use of a proxy server to access the Nginx Plus server API, configure the proxy in Applications Manager. Click here to learn how to configure the proxy.
- Bypass Proxy for Nginx Plus server: If you have configured a proxy in Applications Manager but want to bypass it for the Nginx Plus server host/IP, add the host/IP under the "Do not use proxy for addresses beginning with" section in the "Configure Proxy" page: Navigate to Settings > Product Settings > Proxy Server Settings.
- Check Authentication Details: If authentication credentials are missing or incorrect, you’ll encounter an authentication error. To resolve this:
- Enable the "Is Authentication Required" option in the monitor configuration page.
- Provide the correct authentication credentials.
Prerequisites:
Make sure that the location is defined with the ngx_http_api_module configured for your Nginx Plus server. Learn how to configure the API.
Still facing issues?
If the problem persists, contact our support team along with the following details:
- A screenshot of the "Add Monitor" page.
- The URL debug tool response for the Nginx Plus server monitor.
- Reproduce the issue and share the latest Support Information File (SIF) from Applications Manager, with the "Print all logs" option enabled. To do this, go to Settings > Logging, and choose "Print all logs".
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