Troubleshooting - Nginx Plus

Troubleshooting - Nginx Plus

To troubleshoot Nginx Plus Server Monitor, follow the below steps:
  1. Verify Accessibility Ensure that the Nginx Plus server instance is accessible from the Applications Manager server.
  2. Check Host and Port: Make sure you’ve entered the correct host and port number for your Nginx Plus server.
  3. SSL Configuration: Retry adding the monitor with the "SSL is enabled" option set to both enabled and disabled states.
  4. Test Nginx server API Accessibility: Verify that the Nginx Plus server API (http(s)://[HOST]:[PORT]/api/1/nginx) is accessible from the Applications Manager server.
  5. Proxy Server Configuration: If your environment requires the use of a proxy server to access the Nginx Plus server API, configure the proxy in Applications Manager. Click here to learn how to configure the proxy.
  6. Bypass Proxy for Nginx Plus serverIf you have configured a proxy in Applications Manager but want to bypass it for the Nginx Plus server host/IP, add the host/IP under the "Do not use proxy for addresses beginning with" section in the "Configure Proxy" page: Navigate to Settings > Product Settings > Proxy Server Settings
  7. Check Authentication Details: If authentication credentials are missing or incorrect, you’ll encounter an authentication error. To resolve this:
    1. Enable the "Is Authentication Required" option in the monitor configuration page.
    2. Provide the correct authentication credentials.
Prerequisites:
Make sure that the location is defined with the ngx_http_api_module configured for your Nginx Plus server. Learn how to configure the API.

Still facing issues?
If the problem persists, contact our support team along with the following details:
  1. A screenshot of the "Add Monitor" page. 
  2. The URL debug tool response for the Nginx Plus server monitor.
  3. Reproduce the issue and share the latest Support Information File (SIF) from Applications Manager, with the "Print all logs" option enabled. To do this, go to Settings > Logging, and choose "Print all logs".

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