Troubleshooting - Web Service Monitor
Prerequisites:
- WSDL URL Accessibility: Ensure the WSDL URL monitored is accessible from the machine where the Applications Manager is installed.
- Proxy Configuration: If a proxy is required to access the URL, ensure that the same proxy settings are configured within the Applications Manager. Click here to learn how to configure the proxy.
- Bypass Proxy: If you have configured a proxy in Applications Manager, but want to bypass it for the URL, add the corresponding host/IP under the "Do not use proxy for addresses beginning with" section in the "Configure Proxy" page: Navigate to Settings > Product Settings > Proxy Server Settings.
Troubleshooting
1.Not able to add monitor
- Check if the WSDL URL is accessible from the machine where the Applications Manager is installed.
- Refer here to know more about the URL related errors.
Still facing issues?
If the problem persists, contact our support team along with the following details:
- A screenshot of the "Add Monitor" page.
- Reproduce the issue and share the latest Support Information File (SIF) from Applications Manager, with the "Print all logs" option enabled. To do this, go to Settings > Logging, and choose "Print all logs".
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