Troubleshooting - URL Monitoring
Prerequisites:
- Ensure that the URL the customer wants to monitor is accessible from the machine where the APM is installed.
- Check if the customer has configured a proxy for accessing the URL. If so, the same proxy settings must be configured in the APM as well.
- Verify that any necessary headers or request parameters are configured correctly.
- Add a user agent if required before configuring the URL.
- Be aware that websites may behave differently depending on the browser configuration, so check for browser-specific behavior.
Troubleshooting:
- Check the response code when accessing the URL. A response code of 200 is expected by default.
- Refer the link to troubleshoot other URL response codes.
Still facing issues?
If the problem persists, contact our support team along with the following details:
- A screenshot of the "Add Monitor" page.
- The URL debug tool response for the URL monitor.
- Reproduce the issue and share the latest Support Information File (SIF) from Applications Manager, with the "Print all logs" option enabled. To do this, go to Settings > Logging, and choose "Print all logs".
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