IIS Server
IIS Server monitor - Troubleshooting 'No data available' error for IIS Websites and Application Pools statistics
Error: "No data available for IIS Website statistics." User must have the permission to execute WMI queries on 'root\CIMV2 ' namespace of the IIS Server. Steps to check the IIS Websites using AppManager script "wmiget.vbs" to execute the WMI query in ...IIS Server monitor - Issues encountered while adding an IIS server monitor
Unable to add an IIS server monitor Prerequisites: Make sure you have performed all the prerequisites for the IIS server monitor. Follow the steps mentioned below to add an IIS server monitor: IIS Server URL accessibility: Check whether the IIS ...IIS Server monitor - Troubleshooting steps
Unable to add IIS Server monitor Follow the below given below to add an IIS server monitor in Applications Manager: First, check whether all the prerequisites are done. Check the IIS Server URL is accessible from Applications Manager server. If your ...IIS Server monitor does not list Application Pools (Applicable only for AppManager versions till 15110)
Note: The solution mentioned in this article is applicable only for Applications Manager versions till 15110. Follow the steps given below to resolve the issue: 1. Execute the iisAppPoolList.vbs script with the host information of the problematic ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...