Custom Applications Monitoring
If MX4J /JDK 1.5 application requires certificates. What can I do?
If the JMX Agent requires truststores please follow the below steps: 1. Edit the <AppManager Home/startApplicationManager.bat/sh> file. 2. Add the option -Djavax.net.ssl.trustStore=<path to the truststore> and ...Clicking on the MIB browser link takes you to the support page and shows an error message in Linux.
You are probably using the Applications Manager in the Linux machine in the headless mode. The DISPLAY variable has not been set properly. Solution 1: Do the following steps to set the DISPLAY variable before starting the Applications Manager: 1. ...I am unable to add an enterprise specific SNMP OID or custom attributes in the SNMP/Network device for monitoring
The problem with the OIDs not getting added from the mibs was because the MIB file name and the MIBdefinition were different. The dependent MIBs may not be there in the mibs folder. Solution: The module name and file name should be same to ensure ...Can I connect to the MBean Server of a JDK 1.5 Java Application ?
It is possible to monitor the various attributes exposed by JDK 1.5 through JMX. You can verify the following in your scenario : 1. The JNDI name in the "New Monitor" form for "JMX[MX4J/JDK1.5]" should be changed to "/jmxrmi" as this is the JNDI name ...While adding a Custom Application Monitor, the WebLogic Model MBeans are not listed for configuration. What can I do?
For WebLogic Model MBeans to be displayed in CAM, perform the following steps: 1. Copy the file weblogic.jar from WebLogic installed directory (eg: C:\bea\weblogic81\server\lib\weblogic.jar). Rename this file as weblogicclient7_0_common.jar and ...While creating a new screen in Custom Application, I get the message "The SNMP Object Identifier specified is invalid or is not a 'Simple' type as specified by the 'Attribute Type' option."
Either SNMP OID is mentioned incorrectly or the MIB containing the OID is not implemented in the SNMP Agent. Check whether MIB containing the OID is available in the <Applications Manager Home>/mibs directory of Applications Manager. For more ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...