Installation
How to deploy the PHP agent in a Kubernetes environment?
The PHP agent (only PHP agent version 7.0 and above) can be deployed in a Kubernetes environment using either of the following methods. To avoid using the license key, Application Name, and host in the deployment files, you can also store them in a ...Troubleshooting steps to check if installation of PHP has been done properly
Please check if the below steps have been performed to successfully install PHP: Create a sample .php file within your web application that contains the following: <?php phpinfo();?> Navigate to this page in a web browser and scroll through the ...How to add an APM Insight instance or application that has been deleted earlier?
Follow the steps given below to re-add a deleted PHP instance. For Linux, 1. Delete instance.out file in /opt/zpa/bin/ directory rm /opt/zpa/bin/instance.out 2. Edit apminsight.conf file in /opt/zpa/conf/ ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus.
1. Access your ServiceDesk Plus server and browse to [your drive]:\ManageEngine\ServiceDesk\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...