Objective This article explains how to automatically reinstate user licenses that were previously revoked in ADSelfService Plus. Administrators often revoke licenses for users who are inactive, locked out, or have not logged in for an extended ...
Objective ADSelfService Plus licenses are assigned to users upon enrollment. However, if users never enroll, their licenses remain occupied unnecessarily. Below are scenarios where a non-enrolled user may occupy a license: A user logs into the ...
Objective As employees enter and leave an organization, stale user accounts may accumulate in Active Directory. Removing these accounts from ADSelfService Plus reclaims their assigned licenses, allowing them to be reassigned to active users. The ...
The following user categories can be considered valid in ADSelfService Plus licensing. All users who have enrolled with ADSelfService Plus. All non-enrolled users who have logged in to the product, once or more, to enroll or to update their contact ...
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...