User license management
How to automatically reinstate revoked licenses of users
Objective This article explains how to automatically reinstate user licenses that were previously revoked in ADSelfService Plus. Administrators often revoke licenses for users who are inactive, locked out, or have not logged in for an extended ...How to remove not enrolled users to save license costs in ADSelfService Plus
Objective ADSelfService Plus licenses are assigned to users upon enrollment. However, if users never enroll, their licenses remain occupied unnecessarily. Below are scenarios where a non-enrolled user may occupy a license: A user logs into the ...How to free up unused ADSelfService Plus licenses
Objective As employees enter and leave an organization, stale user accounts may accumulate in Active Directory. Removing these accounts from ADSelfService Plus reclaims their assigned licenses, allowing them to be reassigned to active users. The ...ADSelfService Plus valid user identification
The following user categories can be considered valid in ADSelfService Plus licensing. All users who have enrolled with ADSelfService Plus. All non-enrolled users who have logged in to the product, once or more, to enroll or to update their contact ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...