Objective 

• Frees up licenses assigned to inactive accounts.
• Restricts future access to ADSelfService Plus for these accounts.
• Automatically removes enrollment data of restricted users.

Prerequisite 

• Administrative access to the ADSelfService Plus portal.

Steps to follow 

Manual method

1. Go to Admin > License Management > Restrict Users.
2. Under Restricted Users, click Restrict Users from the right corner of the page.
3. In the Restrict Users section specify the domain using the Select Domain drop-down menu. Optionally, use the OUs filter to granularly select specific OUs.
   
4. Under Account Type, choose the type of stale user accounts to restrict. For Inactive Users and Deleted Users, specify the inactivity or deletion period in days.
   
5. Click Generate to fetch a list of matching user accounts
6. From this list, select the accounts you want to restrict. You can select individual accounts or select all the accounts at once.
7. Click Restrict to complete the process.
   

Automatic method 

1. Go to Admin > License Management > Restrict Users.
2. Click Schedule to Restrict/Unrestrict. The Schedule to Restrict/Unrestrict section will appear.
3. In the Restrict Users tab, click Add New Scheduler.
4. Provide a Scheduler Name and Description.
5. Select the domain in the Select Domain field and, if needed, use the OUs option to filter specific OUs.
6. In the Select Account Type section, choose the type of stale user accounts that you want to restrict.
7. In the Select Duration section, specify how frequently the scheduler should run.
8. Use the Notify Admin option to enter an email address to receive regular reports of restricted users.
9. Click Create to activate the scheduler.

Types of accounts that can be restricted

How to reach support