Integrations
Resolving the integration error "Please enter a valid port number"
Issue description The error Please enter a valid port number appears on the integration configuration page when attempting to integrate ADSelfService Plus with one of the following applications: ADManager Plus ServiceDesk Plus Splunk Syslog Log360 ...Resolving the integration error "API key received is not associated with any technician. Authentication failed"
Issue description When integrating ADSelfService Plus with applications such as ServiceDesk Plus, Splunk, or ServiceDesk Plus Cloud, the following error may appear: API key received is not associated with any technician. Authentication failed. This ...Resolving the integration error "Invalid server name. Please try again with a different server name"
Issue description The Invalid server name. Please try again with a different server name error appears on the integration configuration page when trying to integrate ADSelfService Plus with one of the following applications: ADManager Plus ...Resolving the integration error "Invalid parameter length"
Issue description When integrating ADSelfService Plus with third-party applications such as ServiceDesk Plus, Splunk, or ServiceDesk Plus Cloud, the following error may appear on the integration configuration page: Invalid parameter length This error ...Resolving the error Invalid username or password when integrating an application with ADSelfService Plus
Issue description Admins may encounter the error Invalid username or password on the integration configuration page when trying to integrate ADSelfService Plus with one of the following applications: ADManager Plus Log360 Possible cause The username ...
New to ADSelfService Plus?
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...