Resolving the integration error "Invalid server name. Please try again with a different server name"
Issue description
The Invalid server name. Please try again with a different server name error appears on the integration configuration page when trying to integrate ADSelfService Plus with one of the following applications:
- ADManager Plus
- ServiceDesk Plus
- Splunk
- Syslog
- Log360
- ServiceDesk Plus
- Have I Been Pwned
This error prevents successful integration and may disrupt workflows dependent on ADSelfService Plus integrations.
Possible cause
- The server name specified during integration cannot be resolved by the machine hosting ADSelfService Plus. This typically indicates a DNS resolution issue or incorrect server entry.
Prerequisite
- Have administrator access to the ADSelfService Plus server.
Resolution
Step 1: Check network connectivity
- Ensure that the ADSelfService Plus server and the target application server are on the same network (for on-premises products).
- If integrating with a cloud product, confirm that the ADSelfService Plus server has uninterrupted internet access.
Step 2: Verify the server name or IP address
- If only the IP address is known, update the hosts file to map the IP address to the server name.
- Open Notepad as an administrator and edit the file located at C:\Windows\System32\drivers\etc\hosts.
Example entry:
192.168.1.10 servername
Step 3: Test DNS resolution
Use PowerShell commands to verify name resolution:
Test-Connection <servername>
Resolve-DnsName <servername>
Resolve-DnsName <servername>
Step 4: Retry integration
Once connectivity and DNS resolution are confirmed, reconfigure the integration with the correct and reachable server name.
How to reach support
New to ADSelfService Plus?
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