Resolving the integration error "Invalid parameter length"
Issue description
When integrating ADSelfService Plus with third-party applications such as ServiceDesk Plus, Splunk, or ServiceDesk Plus Cloud, the following error may appear on the integration configuration page:
Invalid parameter length
This error prevents the integration from being configured successfully and typically indicates an issue with the API key used during setup.
Possible cause
- The authtoken value exceeds the maximum supported length of 250 characters.
Prerequisites
Before troubleshooting, ensure that you have:
- Administrator access to the ADSelfService Plus portal.
- Administrator access to the third-party application you are trying to integrate.
- A valid authtoken generated from the third-party application.
Resolution
Step 1: Check the authtoken length
- Ensure the authtoken you are using is 250 characters or fewer.
Step 2: Validate the token
- Log in to the respective application (ServiceDesk Plus, Splunk, or ServiceDesk Plus Cloud).
- Verify that the token is valid and active.
Step 3: Reconfigure the integration in ADSelfService Plus
- Log in to the ADSelfService Plus admin portal.
- Navigate to Admin > Product Settings > Integration Settings.
- Select the respective application integration.
- Enter the valid authtoken in the API Key field.
- Save and test the configuration to confirm successful integration.
Once the authtoken is corrected and within the supported length, the integration should work without errors.
How to reach support
New to ADSelfService Plus?
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