Portal access
Error: Your account is not enrolled for multi-factor authentication. Please enroll to avail the service
Issue description Users may encounter the error message "Your account is not enrolled for multi-factor authentication. Please enroll to avail the service" when trying to log in to ADSelfService Plus. Possible cause MFA is enabled for ADSelfService ...Error: Invalid username or enrollment required to use this service. Please log in and complete your enrollment
Issue description Users may encounter the error message "Invalid username or enrollment required to use this service. Please log in and complete your enrollment." This typically occurs when attempting a password reset or account unlock via the ...Error: Unable to login. Multiple user accounts are mapped for the same login attribute. Please contact your administrator
Issue description Users encounter the error message "Unable to login. Multiple user accounts are mapped for the same login attribute. Please contact your administrator" during ADSelfService Plus login. Possible causes Duplicate email addresses: Two ...Error: Invalid loginName/password. Please try again
Issue description Users encounter the error message "Invalid loginName/password. Please try again when logging in to ADSelfService Plus" with an incorrect or unauthorized credential. Possible causes Incorrect credentials: The user is entering an ...Error: Your account has time restrictions that prevent you from logging on at this time
Issue description Users encounter the error message "Access Denied. Your account has login time restrictions. Please try again during your permitted hours or contact your administrator" when logging in to ADSelfService Plus. Possible causes The AD ...Error: Your account has expired. Please contact your administrator
Issue description Users encounter the error message "Your account has expired. Please contact your administrator" when logging in to ADSelfService Plus. Possible cause The AD user account has expired. Prerequisite Administrative access to AD. ...Error: The service account configured for this application has expired. Please contact your administrator
Issue description Users encounter the error message "The service account configured for this application has expired. Please contact your administrator" on the login screen when trying to access ADSelfService Plus. This affects: All users trying to ...Error: Permission denied. Please contact your administrator
Issue description Users may encounter the error message "Permission denied. Please contact your administrator" when attempting to: Log in to the ADSelfService Plus portal for enrollment. Perform a password reset or account unlock. This error prevents ...
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Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
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1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...