Issue description Users may encounter the error message "Your account is not enrolled for multi-factor authentication. Please enroll to avail the service" when trying to log in to ADSelfService Plus. Possible cause MFA is enabled for ADSelfService ...
Issue description Users may encounter the error message "Invalid username or enrollment required to use this service. Please log in and complete your enrollment." This typically occurs when attempting a password reset or account unlock via the ...
Issue description Users encounter the error message "Unable to login. Multiple user accounts are mapped for the same login attribute. Please contact your administrator" during ADSelfService Plus login. Possible causes Duplicate email addresses: Two ...
Issue description Users encounter the error message "Invalid loginName/password. Please try again when logging in to ADSelfService Plus" with an incorrect or unauthorized credential. Possible causes Incorrect credentials: The user is entering an ...
Issue description Users encounter the error message "Access Denied. Your account has login time restrictions. Please try again during your permitted hours or contact your administrator" when logging in to ADSelfService Plus. Possible causes The AD ...
Issue description Users encounter the error message "Your account has expired. Please contact your administrator" when logging in to ADSelfService Plus. Possible cause The AD user account has expired. Prerequisite Administrative access to AD. ...
Issue description Users encounter the error message "The service account configured for this application has expired. Please contact your administrator" on the login screen when trying to access ADSelfService Plus. This affects: All users trying to ...
Issue description Users may encounter the error message "Permission denied. Please contact your administrator" when attempting to: Log in to the ADSelfService Plus portal for enrollment. Perform a password reset or account unlock. This error prevents ...