Admin settings
Email server configuration failures using ADManager Plus
Issue description The mail server configuration in ADManager Plus is essential for enabling email-based notifications, alerts, and reports. It ensures that administrators and users receive timely updates about task completions, failures, approvals, ...Remove High Availability setup in ADManager Plus
How to break HA setup: Please stop the ADManager Plus in services.msc in the Primary and Secondary servers. Please download the files from the attachment at the bottom of this article. Place the RemoveHASettings.bat file in the bin folder of the ...How to identify and address authentication bypass vulnerability in ADManager Plus
An authentication bypass vulnerability affecting the REST API URLs in ManageEngine ADManager Plus has been addressed recently. This article explains the vulnerability and the steps to fix it. What is the issue? An authentication bypass vulnerability ...ADManager Plus startup failed. You do not have sufficient privileges to start the product
Error message: Product startup failed. You do not have sufficient privileges to start the product. Possible cause for the error: The user is not granted Modify permission for the following folders. lib lib\license bin bin\license temp tools ...Error code: 800708c5
Error Code : 800708c5 - The password does not comply with the password policy requirement Check the minimum password length, password complexity and password history requirements. Possible Causes: The error gets triggered if the password does not ...
New to ADSelfService Plus?
Popular Articles
Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...