Logon settings
How do I reset MFA for a technician in ADManager Plus?
Objective This article explains how to reset MFA for a technician account in ManageEngine ADManager Plus. Resetting MFA is often required when a technician: Changes their mobile device. Loses access to their authenticator app. Faces issues during ...
How can I automatically block users after multiple invalid login attempts in ADManager Plus?
Objective To strengthen login security and prevent unauthorized access attempts, this configuration allows you to automatically block users from logging into ADManager Plus after a specific number of failed login attempts within a defined time ...
How to disable the "Trust this browser" option for technicians in ADManager Plus when 2FA is enabled
Objective To ensure higher login security by requiring technicians to complete two-factor authentication (2FA) at every login, regardless of browser or device. This configuration is useful in environments where shared systems are used or where ...
Error: Unable to connect or communicate with Duo Security
Issue description Users attempting to log in to ADManager Plus may encounter the following error: Unable to connect or communicate with Duo Security. Please contact your administrator. This indicates that ADManager Plus is unable to establish a ...
SSO setup in ADManager Plus fails with errors after authentication
Issue description After configuring single sign-on (SSO) for ADManager Plus using an identity provider (IdP), such as Okta, Active Directory Federation Services (AD FS), Entra ID, or any SAML-compliant provider, users may encounter errors like: An ...
Why is SSO not working in ADManager Plus after setting it up with my identity provider?
Issue description After configuring SSO for ADManager Plus using an identity provider (IdP) such as Okta, OneLogin, Ping Identity, AD FS, Microsoft Entra ID, or another SAML-based provider, users are unable to log in via SSO. They may encounter ...
How can I configure a third-party email provider to send 2FA codes using ADManager Plus?
Objective This article helps administrators configure ADManager Plus to send one-time passwords (OTPs) for two-factor authentication (2FA) using an external email provider like Gmail, Outlook, or another SMTP-based service. This setup is especially ...
How to reset two-factor authentication for the default admin account using ADManager Plus
Objective Learn how to reset two-factor authentication (2FA) for the default admin account in ADManager Plus. This is useful when the admin is unable to log in due to lost access to their 2FA device, expired authentication codes, or misconfigured 2FA ...
How do I customize the shortcuts or quick actions shown on my ADManager Plus dashboard?
Objective Learn how to configure quick links on the ADManager Plus dashboard to streamline access to frequently used tasks such as user provisioning, group management, or report generation. Setting these up ensures quicker navigation and improves ...
How can I set up Duo 2FA using ADManager Plus?
Objective Organizations looking to enhance login security using ADManager Plus can integrate Duo Security for two-factor authentication (2FA). This setup helps prevent unauthorized access, especially in environments with sensitive AD operations. This ...
How do I configure Okta SSO using ADManager Plus?
Objective This article explains how to integrate Okta with ADManager Plus using SAML 2.0 to enable secure SSO. This integration allows users to log in to ADManager Plus using their Okta credentials, streamline access, improve authentication security, ...
Duplicate SSO login attribute causing SAML error in ADManager Plus
Issue description When attempting to log in to ADManager Plus using SAML authentication, users may encounter the following error: Login failed. The SSO login attribute value "user@example.com" is not unique within the domains configured in ADManager ...
Error encountered during SAML authentication in ADManager Plus
Issue description When users attempt to log in to ADManager Plus using SAML authentication, they may encounter the following error message: AADSTS75011: The authentication method used by the user does not match the authentication method requested by ...
Error: Sorry, an error occurred in SAML Login during SSO redirection from ADManager Plus to the IdP
Issue description When attempting to log in to ADManager Plus using SAML Single Sign-On (SSO), users may encounter the following error message: "Sorry, an error occurred in SAML Login" ; "Please check the SAML Authentication configuration". This ...
Logon Restriction error in ADManager Plus
Issue description When newly created technicians attempt to log in to ADManager Plus, they encounter the following error message: As logon restrictions are enforced, you can login using only the built-in accounts. Please contact your administrator ...