Agent installation
Troubleshooting agent installation errors in ADAudit Plus
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description While deploying the ADAudit Plus agent either automatically or manually you may encounter errors that ...Error "RemCom.exe' is not recognized as an internal or external command, operable program or batch file
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description When installing or deploying the ADAudit Plus agent, the process may fail with the error message: ...Unable to install ADAudit Plus agent due to permission restrictions
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description ADAudit Plus requires specific administrative privileges on the target machine to successfully deploy the ...Unable to deploy ADAudit Plus agent because of firewall limitations
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description ADAudit Plus uses lightweight agents on endpoints to collect event logs and monitor user activity. If the ...Installing the ADAudit Plus agent via UI
In this article: Objective Prerequisites Steps to follow Validation and confirmation Tips Related topics and articles Objective ADAudit Plus requires an agent installed on target machines to collect logs and monitor activity efficiently. This guide ...Why am I seeing the error "Another installation is already in progress" with error code 0x652 during agent installation?
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description While installing the ADAudit Plus agent on a target machine, you may encounter the following error: Error ...Why is there no communication from the agent to the ADAudit Plus server?
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description You may see the following message in ADAudit Plus: No communication available from agent to server. Last ...The Network path was not found-during agent installation in ADAudit Plus
In this article: Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description During agent installation in ManageEngine ADAudit Plus, the following error might appear: The network path ...How to troubleshoot the event data directory size limit exceeded issue in ADAudit Plus
In this article : Issue description Prerequisites Possible causes Resolution Related topics and articles How to reach support Issue description The error message Event data directory size limit exceeded occurs when the ADAudit Plus agent fails to ...How to increase ADAudit Plus Agent EventData directory folder size
Objective This article explains how to increase the size limit of the EventData directory in GB when the agent is unable to forward data to server in ManageEngine ADAudit Plus, which temporarily stores processed audit events. Adjusting this size ...
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Unable to access ServiceDesk Plus in the latest version of Edge and Chrome version (Version 94 - Released)
Root cause : Chrome has defined Scheduler as a variable and unfortunately the same is used in ServiceDesk Plus in resource management section and Chrome API's 'scheduler' variable is overriding our application's variable (Used in resource management) ...How to reset administrator password in ServiceDesk Plus (or Asset Explorer).
1. Access your application server and browse to [your drive]:\ManageEngine\<application_name>\bin. 2. Click changeDBServer.bat. Information on the configured database will be displayed. If the database is MSSQL, go to the SQL Management Studio, go to ...Where do I find the log files that I need to send to technical support team for analysis?
If Applications Manager is up and running and the WebGUI can be accessed, refer to the steps in this knowledge base article for creating support information file. If Applications Manager is down or the WebGUI cannot be accessed, or if the log size ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...How to build a test environment for ServiceDesk Plus
Building a test environment is very helpful while upgrading ServiceDesk Plus. When you are planning to upgrade ServiceDesk Plus to the latest version, it is highly advisable to try the upgrade on the test environment first so that you will be ...