In this article:  

• Issue description

• Prerequisites

• Possible causes

• Resolution

• Related topics and articles

• How to reach support

Issue description  

During agent installation in ManageEngine ADAudit Plus, the following error might appear:

The network path was not found

This error typically occurs when ADAudit Plus cannot access the administrative share on the target computer, preventing the agent from being deployed successfully.

Prerequisites  

Before troubleshooting, ensure the following:

• The target computer is powered on and reachable from the ADAudit Plus server.

• The service account used in ADAudit Plus has administrative privileges on the target computer.

• File and Printer Sharing and Admin$ share are enabled on the target machine.

• Windows Firewall or any third-party firewall is not blocking administrative access.

Possible causes  

• Network connectivity issues between the ADAudit Plus server and the target system.

• The admin share (\<server_name>\admin$) is disabled or inaccessible.

• The ADAudit Plus service is running under an account that lacks sufficient privileges on the target computer.

• User limit settings on the admin share might restrict access during agent installation.

Resolution  

Step 1: Verify connectivity  

1. Open Command Prompt on the ADAudit Plus server.

2. Run a ping test to the target system using its hostname or IP:

3. ping <target_computer_name>

4. In the ADAudit Plus console, navigate to:
   Admin > Configuration > Manage Agent

5. Check if the agent status indicates connectivity issues.

If the system is unreachable, resolve any network issues before proceeding.

Step 2: Check access to admin share  

1. On the ADAudit Plus server, open Run (Win + R) and enter:

2. \\<target_computer_name>\admin$

3. If prompted, authenticate using the same account configured in ADAudit Plus.

If access fails  

• Use a domain user account with administrative privileges.

• Configure this account in both:

• ADAudit Plus > Admin > Domain Settings > Modify Credentials

• Windows Services (services.msc) > Locate ManageEngine ADAudit Plus > Right-click > Properties > Log On tab

Step 3: Configure Shared Folder Limits  

1. Open MMC (Microsoft Management Console) on the target computer.

2. Add the Shared Folders snap-in:

• File > Add/Remove Snap-in > Shared Folders > Add > Another Computer

3. Navigate to:
   Shares > ADMIN$ > Right-click > Properties

4. Under User limit, ensure it is not set too low. Set to "Maximum allowed" or a sufficient number to accommodate ADAudit Plus access.

Related topics and articles  

• Agent Installation Guide – ADAudit Plus

How to reach support