Presenting the all new SupportCenter Plus 11.0 with billing contracts, request life cycle, live chat, and more
SupportCenter Plus 11.0 is bringing you some exciting feature enhancements and new capabilities, such as billing contracts, field service management with the Google Maps and Zoho Maps integration, Live Chat, and Request Life Cycle. Here's a sneak peek at the latest updates in SupportCenter Plus 11.0: Billing contracts: Create flexible support plans, and charge your customers accordingly. Portal (previously termed Business Units): Create and manage portals for all your business units with a single
SupportCenter Plus version 8.1 - Build - 8115 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8115. Please refer the Migration path table available here and upgrade to our latest build 8115. Issues Fixed list is available here Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. Steps to do the Upgrade is available here You can contact our support at support@supportcenterplus.com for any assistance. Following is the support policy of SupportCenter
Advanced Analytics - ZOHO Reports TLS update and SCP integration
Dear User(s) Zoho is exterminating TLS versions (v1.0 & 1.1) and support only from TLS 1.2 and due to which the integration between Supportcenter Plus (SCP) and ZOHO Reports / Advanced Analytics will not work for users whose SCP instance is less than SCP 8112 build. Please upgrade to the latest build to avoid any unnecessary issues. Service Pack available here. Note: As a best practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production.
Support Center Plus, User Conference in Toronto, Canada
Join us in Toronto for our first ever User Conference in Canada: 3 days of invaluable training, and fun networking! We'd love to see you in Toronto for the ManageEngine User Conerence from September 10 to 12, 2019. It's going to be three action-packed days designed to help you get more out of your ManageEngine experience - with dedicated sessions for Support Center Plus in the IT Service Management track with parallel sessions specific to ServiceDesk Plus Cloud! Click here to check out all the
File not found - Request attachments
Hi all, We have a similar problem to a few other topics on here, but one of main differences is that we haven't moved databases or servers and the location of the attachments is the default one. If I search the attachment folder there is very little in there, we have nearly 30,000 requests and about 32 attachments across all the different folders So I am a little bit lost of where these attachments are disappearing from, if anyone can offer any pointers it would be most appreciated. thanks Andy
SupportCenter Plus version 8.1 - Build - 8113 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8113. Please refer the Migration path table available here and upgrade to our latest build 8113. Enhancements made and Issues Fixed list is available here Note : As a best Practice, please do the upgrade only in your Test environment and based on the status, do the upgrade in the Production. Steps to do the Upgrade is available here You can contact our support at support@supportcenterplus.com for any assistance. Following is the support
SupportCenter Plus version 8.1 - Build - 8112 released
Dear User(s) We released SupportCenter Plus version 8.1 - Build - 8112. Please refer the Migration path table available here and upgrade to our latest build 8112. Enhancements made and Issues Fixed list is available here We fixed few Performance Issues in this release. Hence we request you to do the upgrade in a test environment first and based on the upgrade status, do the upgrade in the production later. Note : As a best Practice, please do the upgrade only in your Test environment and based on