Active Directory Synchronization
I used active directory to populate the requesters so passwords will be updated from AD. It also populated the departments and they are not the department names I want used in this software. 1) How do I clear all department names from the list without doing them one at a time? 2) How do I prevent AD from trying to populate that info again?
Service Desk on Windows 2003 64 bit
Hi, Is there any chance to run Service Desk Plus on Windows 2003 Enterprise Edition 64-bit? Because I can't get it to start. Gabriel Gearip
Stop logins expiring - administrator cant log in!
We have been using SD+ for a little while now and it would appear as if our administrator login has expired. How do we stop logins from expiring as this has obviously caused us a huge problem if the administrator cant log on to the helpdesk
HTTPS
I want to run SDP though HTTPS only. I know I can set the HTTPS port using the changeWebServerPort batch file, but is there a way to disable the HTTP port as well? I want HTTPS to be my only option. Thanks.
Assign workstation to owner using SQL
Hi, How can I assign workstation to owner using SQL ? Which table should be modify ? Br T.
How to use a different instance of MySQL in ServiceDesk Plus
How can I use different instance of MySQL in serviceDesk plus in Red Hat 4.0 enterprise server.
How Can I Track Changes In Network Inventory (Hardware)
How can I monitor inventory changes ( e.g Hard Disk, RAM, CPU) in my network.
Problem with Advanced Filtering in Custom Report
I have created in Asset - Additional Fields text field "Room" with Type: Pick List. Then I create Custom Report and try filter this text field values. In Advanced Filtering I select column "Room", "is" and press "Choose" for pick values. But in pop-up window list of values is empty... When I press "Ok" in pop-up window the following message displayed: "The selected date should be greater than the current date". SDP build 5506, 5507 - same results. Please, help. Thanks.
Replies to existing jobs are not being highlighted
We are noticing that when a requester sends a reply in to a case it does not show as emboldened in the list of requests and we are missing the fact that the client has replied. Unassigned cases are in bold. This only seems to have happened recently - we are running build 5505 but I am not sure if 5506 had any effect on this? Thanks
Serial number monitoring to prevent duplication
Hi, I was wondering if SD+ can monitor serial numbers to prevent duplication of PC details in AD when I rename a PC. I know that SD+ used to obtain all information based on NIC on a workstation, but I was wondering if there was any way to achieve the same result based on serial number. At present on rescan, we get duplication of PC's.
Please use mysql versions greater than 4.1.12????
Hi everyone! Has anyone come across this when they run the trial version of ServiceDeskPlus for the first time? Server is starting. This may take a couple of minutes ... This evaluation copy is valid for 28 days Please use mysql versions greater than 4.1.12 [root@servicedeskplus bin]# I'm currently running Fedora Core 6, and this happens when I do the modification from here: http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000002677595 At first I got the "Trying
empty report
i have install service desk on a server belong to one of the forest then i extract from active directory full users and users also from network scan i extract network after all of that i can't generate any report, all the report come blank like inventory report by os, however in inventory browsing all the data appeare also i can access another forest which is not belong to the service desk server i can browse active directory but when i wxtarct the users nothing beeing extaract however i extract
Workstation is asset question.
Hi, we currently have a situation whereby we purchase PC's as packages with the monitor, keyboard and mouse all included. in this scenario the workstation is the asset (ie the workstation does not have an asset added). is there a nice way to reflect this scenario in DA+ ? regards, Daniel.
Technician notifications
Hi Support, I have all notification emails in rich text format (HTML). Whenever we received notification emails for unpicked tickets in a group, the email received is unreadable. It looks like the HTML formatting is broken/lost. We are using outlook 2003. Mime-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_9_24544119.1162881120819" ------=_Part_9_24544119.1162881120819 Content-Type: text/html;charset="UTF-8" Content-Transfer-Encoding: quoted-printable ****************** Action
Access to MY SQL tables
I'd like to be able to clear one of the tables in SQL since the AD sync brought over department names that I don't want. There are 502 records and I started deleting them through the app, but it's taking way too long. What is the password to attach to the SQL tables?
Warranty tracking
Hi, We plan to purchase servicedesk plus in our Network Management dept. but there's a feature that we would really need: if an asset is defective is sent back to the store; we would need a module where we write the time of the sending, the defect, if the defect was repaired, date of arrival etc. All this would be related to the asset. Thanx! Gabi.
Add Notes notification email
Hi, Whenever I add a note (Actions -> Add Notes) and select the "E-mail the technician for notes addition" option, an email with the header and subject below will be generated: =============== From: Helpdesk [mailto:helpdesk@abc.com] Sent: Tuesday, November 07, 2006 4:26 PM To: Jones, Alan Subject: Notes has been added to the request with Request ID :##11## =============== All the customized templates in the Notification Rules have been customized to our preferred format and layout. The above is
CPU Contention Problems with MS Report Server
Our installation is having contention problems with AdventNet Service Desk and Reporting Services. I cannot Start the Report Server as a service on the same server as AdventNet because the CPU starts running at almost 100%. This causes Service Desk to lock up and I have to stop the Report Server and restart Service Desk before it clears up again. Has anyone else had this problem in the past? Thanks! dyb
Symbol in requests after upgrade to 5507
After my upgrate to 5507 I get the symbol � in my open requests. Please assist
Query - group and login
Hi everyone, I need a query that gives me the following information: Request ID, Technician, Status, Created Time, Completed Time, Login and group. Tks a lot, Thaiz Cabral
Due Date
Hi, Can i know how the Due Date is set automatically on Requests. Manesh
Query
Hi I need a Query to do the following Sorted by Company, Request ID, Title, From Time, To Time, Time Spent, Assigned Technician, Resolution, Description
Cant see tables from crystal connection
Hie I have succesfully setup my ODBC connection. I have tested the connection and am getting TEST OK. From Crystal when i try to create a report. I go through ODBC (RDO) then select make a new connection, then select servicedeskplus and enter root for the user. My problem is that i cant see any servicedeskplus tables. I can only see the mysql database and no more. What else should i do to get access to the servicedeskplus database and table I have attached a screenshot of my connections. regards
Expired trial, licence installation
We installed the 30 day trial 30 days ago and have just purchased and received a licence. It would appear that I was just a bit too late in installing the licence as ServiceDesk has appeared to just stop, ie the page just does not display. So does the 30 day trial just stop working after the 30 days, and if so can I install the licence some way so that the modifications and data already input are not lost? Thanks
I want to create script Sales Tax
Hi, I want to create script Sales Tax in software HelpDesk . Sales Tax 10% of cost .what do you do ? Help me.
Cannot close workorders
I am using ServiceDesk Plus version 5.5.0. I am having issues with closing work orders. Once the work order has been closed it will "magically" reopen. It doesn't happen to just one technician but all of them (six). Any ideas as to why or anything I should look for in my setup?
Help with query - Requests
Hi, I need a query that gives me the following information: Request ID, Technician, Status, Created Time, Completed Time, Login and group. Tks, Thaiz Cabral
Service Desk Plus SMS Configuration
Hi any body knows how to configure SMS provider in Service Desk Plus , as I find only a configuration for POP and SMTP only in the Admin page
request form customizer: additional field order???
I create some additional field, but they are ordered (shown) in... I don't understand what order. Alphabetic? no. Insert order? no. configuration wizard - request additional field order? uhm... no. Can I change (and how) the order in the form? thank you. Rakk
Workstation Additional Fields
Hi, i add a additional field to the workstation because we have a internal serial number for hardware (ex BUEDC0001). The question is how can i see this field in the inventory??? Besides Workstation, Model, Domain,OS,Assigned to, and service tag i want to see this new field that i create. Also is there any way to disable the Model Filter?? Regards
IE 7
When using IE 7 once you choose the attachment you want to add and attach it nothing happens when you click the done button meaning that the attachment cannot be added.
Bizarre escalation email
An escalation email was sent out that stated the following (Subject: Request Overdue Email) Request ID : 57 Date Created : 02-Nov-2006 14:12 DueBy Time : 03-Nov-2006 14:12 Title : Your work ticket has been closed. Please help us improve the help desk by participating in this survey. Status : Open Priority : Medium Mode : E-Mail Level : Problem Requester : NOTES01 This ticket was deleted prior to the SLA being violated. Why was this sent out? Why does this say "Your work ticket has been closed. Please
Win XP Home supported in Window Domain Scan?
I do not even want to get into why my company has Win XP Home on any of their computers (just took over, and some rocket scientist thought it was a wonderful idea a year ago), but I am trying to scan the Windows Domain and I am continually running into FAILURE :Either access denied for the user or the remote DCOM option might be disabled in the workstation. Before I pull my hair out fruitlessly, can a Win XP Home machine be scanned remotely by SD+? Am I missing something simple? Thanks! Ken
Closing Requests without inputting any info
Hi, I have a number of staff who close requests without putting in any info as to what the solution was. Is there a feature which we can enable to prevent this or is this part of a future release?
Cannot delete "normal" priorty
Hi Just started using ServiceDesk Plus and have run through all the options on the wizard. Have started logging requests and decided on using low, medium and high priorities. However, I am unable to delete the default normal priority and get the following error:- "FAILURE :Priority is being used by a module. Hence cannot delete it" I thought that maybe I had left a few requests as normal but when I ran a report, it showed none. Any ideas? :)
asset does not show all contracts
We have an asset that has several contracts, but only the first contract is shown in the asset details. The contracts do have the right asset assigned, but we can hardly be expected to check all contracts if we want to find all contracts assigned to a certain asset?
Additional Requester Fields missing
I have added additional requester fields and since SP9, I have tried to go and change the additional requester fields I have added and now they do now show up within the Admin, requester- additional fields. Why is this? I wanted to change one that I added months ago and now I am unable to do so. I even just tried to add a new one and it does not show up either. Please assist!!!
Strange graphic/font glitch in IE7???
I am having a graphic/font issue with IE7 (not sure if it happens in previous versions). When you log in, the page comes up with the normal fonts/display, then flips over all the formatting and fonts change to a basically unusable layout (see attached file) Anyone seen this? I do not get it in Firefox, so I am thinking of just having everyone use Firefox to use the site... thoughts? Ken
More than 50 technicians ?
Hi, Everything is in the subject, is it possible to buy a version with more than 50 technicians ? Can we add licences to one server ? Thank you !
Solution for DCOM run in clients
hi, I configure in clients and test clients. Many clients have Error as: Either access denied for the user or the remote DCOM option might be disabled in the workstation. After I read troubleshooting for guide but also many clients allways for problem DCOM disable. Athought I configure DCOM enable and command dcomcnfg and enable. I dont understand Helpdesk always notice error : Either access denied for the user or the remote DCOM option might be disabled in the workstation.
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