Help with Creating Report
I am trying to create a custom report that includes the "technician", "created date" and "notes" fields. I do not see "notes" as an option under the "New Custom Report" option so I am assuming it must be done by using a query report. My query writing skills are minimal at best. Could I get some assistance?
When will the upgrade from 6 to 7 be available
Hey All, Can someone please let me know when this will be available, i am very keen to start using the Incident Management tools available in the Enterprise version. Cheers Damon Campbell CIO
CREATEDTIME content in WORKORDER ( V7009 )
Looking at the the CREATEDTIME field in WORKORDER and understand that the date/time is stored in UNIX format, so seconds since 1st Jan 1970. I have an entry for today of 1199902033686 When I use an online convertor that date goes wild, until I strip off some of the trailing numbers to be left with 1199902033. So what is the 686 on the end and how do I know how much of the field to use to return a valid date/time. SQL 2005 environment. Kind Regards, Andy
Restricting Access
I've already posted this once but it's disappeared! - Anyway I copied the text so I'll try again! I work in a medium sized educational establishment in the UK and, after trialing SD+ with our IT Teachers and staff, decided to plumb for the full ITIL v7. Everything seems to be working pretty well but I do have a couple of issues. I want to restrict access to SD+ to just the teaching / lecturing staff and prevent the students from logging requests. Once I start SD+ it auto logs me in as I would expect
Notification fields
I would like to add fields from requester to notification email body - such as requester's phone number and requester's additional fields (which I added) - but they are not available for customizing email. Can you make these variables available in email notification customize menu under 'choose content variables'?
Edit Holiday List
In the list of holidays of the system SDP, does't have possibility of alteration in the date field. I think it is very important feature...Does anybody have this need? Rgds Carlos Junior
German Language Pack 6.0?
Hello! 1st sorry for my bad english! I work for the Firm is called Samariterbund.net . We have your Product Service Desk Plus 6.0. It runs fine and very good, but we have some people here with a big english problem.. We dont know if we can update from 6.0 to 7.0?! to work with your backend in german. So is there any German Language Pack for 6.0 avaible? lg ASB�
Windows authentication mode & SD+
Greetings. Whether there is an opportunity to use the Windows authentication mode in IE 6.0 to pass starting page of registration in SD+(ver 6.0.x). To pass introduction a login + the password + the domain, and to get on page of creation of new Request ? Thanks.
Error when trying to enter Shipping Price in PO system
everytime i try to update the shipping amount on ONE particular PO i get the following error type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: BeanUtils.populate org.apache.struts.util.RequestUtils.populate(RequestUtils.java:1254) org.apache.struts.action.RequestProcessor.processPopulate(RequestProcessor.java:821) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:254)
One user is somehoe killing the ManageEngine Service
We are using 7.0.0 Build 7003. For some reason one of our 180+ users get a page cannot be found screen when launching Service Desk Professional. When this happens we have noticed that the ManageEngine service on our SD server stops. Have you any ideas what may be causing this? Regards
Multi-select software to change type?
Is it possible when listing the software attached to a workstation to select more than one at a time to change the type to eg Prohibited or Managed, etc? I'm starting to scan and by picking up all the unidentified software with each scan I want to be able to set the types as quickly as possible. Thanks
Cannot migrate SD+ from MySQL to MSSQL
I'm using servicedesk plus build 6013 with mysql-db I tried to migrate the db to MSSQL. These are the steps: 7. stop server 8. backup db 9. changedbserver to MSSQL with sa account Test OK, sucessfully created - but only !!! sys..tables are created !!! 10. start / stop server 11. restore db 12. reboot windows 2003 server sd+ stop starting while loading "ServerContainer" I also tried to change to MSSQL-DB with a fresh installation of sd+ with MSSQL-Support. Therefore I installed sd6+ (build 6000) on
Helpdesk slow
Hi Our helpdesk is going slow when we refresh pages either after a change or when the screen automatically updates at allotted intervals. We are running V6.0.0. build 60011, the database has grown to 106Mb is there anyway to archive the database or speed up its running? I would really like a copy of the beta version of the upgrade to try SD+ 7. Thanks
Request Reports: Response Time to User Request group by States
I think the report Response Time to Closed User Request By State is very important Example of content of the report: REQUEST|STATE | AVG(TIME TO RESPONSE) 123 | OPEN | 00:15:00 123 | ON HOLD | 02:10:00 123 | CUSTOMER HOLD| 01:05:00 It's possible to have this report? Somebody have this need? Rgds Carlos Junior
Spell Check for Resolution
I'd like to see if the Spell Check feature will be added to the Resolution and other text fields.
Overload the Network in the Submit a Request - Change the Template
It would like to know if it's possible after the generation of requests is personalized and only shows some information (the request XXX is generated with sucefull!), because it overload the network. It's possible have this resource? Somebody have this need? Rgds Carlos Junior
Adjustable attachment maximum size
Allow administrators to adjust the 10 mb cap for attachments to requests, both up & down.
Date Conversions
I'm trying to determine how the PurchaseOrder table is storing the dates. I'm looking at the DateRequired field and it appears the date fields are all bigint types and not datetime types. So, my question is what query can I use to go about converting a date/time from these fields into a human readable form?
Change Approval Problems
Just curious if anyone else has seen any of these problems, i couldn't find anything in the forums already about them. Under the change management, i am having 2 problems. #1: i have created my list of users for the change approval to go out to from all my users that it has pulled in through active directory. I have created the change, and attached a few documents to it. I have then had it send out the email to the users. Now any of the technicians that are on the list, can open the link in the email
Due by time not present
I recently installed the latest service pack 6014. Since then, when requests are created, the due by time is no longer showing. I tried to unisnatll the service pack, but receive an error that uninstallation is not supported. Previously the due by time was automatically populated based on the priorty in the request. Is there a way to fix this or remove the service pack as this seems to happen only after the service pack was installed?
Service Desk Wont run after installation
I installed the service desk plus 7 but I could not view anything on the client interface. when I try to start the service, a command prompt appears for a while and then shuts down. I don't know hwat else to do. I am running kasperspky antivirus on my system, ISA acceleration server 2000 and MS SQL 2005 Express edition. I'll appreciate any help you can render. thanks
task edit window fails to close and update
The popup window for task edit page CUDTask.jsp, after editing changes and clicking save, fails to close, fully blanks out its window document body, and does not update the task back on the task list. Build 7005 using IE7.
Replying to a request
We are semi-live on SDP. I have setup the mail server settings and can receive mail fine. When I try to send a reply I get "Sending notification failed". I have authentication enabled for outgoing mail but still no luck.
all requests gone after data restore on new server
we recently had to reinstall and restore from backup. That went well, but all requests are gone. All other data (asset, solutions, etc) is there, but no requests. help? running build 6015
Problem restoring backup
I'm trying to setup a test SD+ on another PC running Windows XP Pro, with data from current live SD+ which is running a trail version of Windows Server 2003 SB. When I run the restore data option on the test SD and select the backup file, 'requestScheme is HTTP' slowly scrolls up the page and the restore does not progress any further. The backup is from 6014 build, and SD+ on the test PC is at 6014. Am I trying to do something that is not allowed? Anyone help?
browser title
hi, Can i change browser title i wanna add AdventNet ManageEngine ServiceDesk Plus +"my company name" is that posibble ? like in <title> AdventNet ManageEngine ServiceDesk Plus MY Company</title> best regards
Notification email sent with wrong server port
Hello, I just configured the helpdesk app to use SSL, and it's working just fine. The urls on the notification emails are still using the old port. How can I change that? In the templates it uses a variable. Thanks in advance for any help.
Problem adding vendor
Hello, I'm using SDP 7.0.0 Build 7.0.0.9 German on Windows an connect with IE7 or Firefox 2. The "add new vendor" Button in the "add new contract" mask doesn't work. Adding a new vendor through admin page or add new purchase order works. IE7 shows the error message Row: 1006 Character: 1 Error: object expected Code: 0 URL: http://server:8080/ContractDef.do
discovering workstation
i cant discover workstation anyone can help me ? FAILURE :Database exception while discovering workstation. Please report the problem to the system administrator, with the Error Code - 1,199,524,994,502. best regards
Two Instances of SErvice Desk Plus on Same Server
Hi, Is there any way to install two instances of Service desk plus on same server.We have two different departments who want to use the SD+.WE are ready to buy separate licenses but it would be good if we can use the same server. Please reply
Remote connect
Hi there Is there remote connect software available that integrates with service desk application. Hasina
Cannot uninstall servicedesk completely
On my testing server I cannot uninstall servicedesk completely. I an unable to remove the old adventnet directories. After a few installs and things not working, I have uninstalled, therefore leaving directories on the hard drive which are invalid. Can someone help. Thanks
thx for this post
very interesting. i'm adding in RSS Reader
Mail server settings query
Is it possible to pull emails into SD+ from a sub folder of the Inbox?, I thought I had read it was possible, but may be wrong?? It would be perfect for us, as we are trying to alleviate too many Cr4p emails from being registered(like all our backup confirmations etc), and as we do not presently have notification to users of request creation it is not a big deal to have delays in request creation Is it possible?? Hope you can help Happy New Year to all
servicedesk on vmware server
Hi! Is it somebody who have some experience with having servicedesk on vmware machine. We have did some tests and servicedesk seems to be little bit slow. Is it something that we need to think about? Maybe moving database to a sql 2005 instead of mysql. /Amela
Assets
I understand a workstation is an asset and counts towards # of assets your allowed to scan. What about other inventory I want to add. I have some RSA security FOB's that I want to enter, but I don't want them to count towards the total # of assets. Do I put them under "non-it assets"?
Installation issues
Installed this on a VM and hoping to do a bit of testing of various sorts. However, I followed the same procedure as previously followed - only this time it hasnt worked. Its on a 2k3 machine, and whats happening is the following: 1. install SQL2k 2. install sp4 SQL2k 3. install SDP 4. expect it to start up step 4 isnt happening....it gets so far, and then the service wont actually start after the installation - nor is the DB being created in the MSSQL instance. No idea what I have done wrong. Eventvwr
Automation of CSV Import (Requestors)
We have a requirement that a daily job is run to enable an updated list of Requesters (including Company Name, Department, telephone etc.) to be compared and updated. We can't do this is AD as most of our Requesters are external users, but we already run SQL jobs that provide this data as a CSV file. I can manually import this each day, which is somewhat tiresome and without using SQL, can this be performed in ServiceDesk (ver 7008). :?
Modifying Category Details
How do I manage and modify the category details and change them to something that more specificially suits my organisation with in a new request or problem form. It may be a stupid question but I can't seem to find the location to do this?
Asset Scan on every logon
Is it at all possible to setup via group policy or logon script(kixtart) or .bat file a way to do the Asset scan everytime users logon?? And if so, would this need to have a port opened in the firewall to allow scanning?, as the IT department is trying to setup all machines to have firewall enabled? Hope assistance can be given? Thanks In Advance
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