Log in via Android App
Hi I am having difficulty logging into Service desk plus from the android app. I keep getting "Login Failed Username and/or password" provided is wrong. I can log in locally and remotely via just web page from a pcusing HTTP. I have the following setup: Service Desk Version 9.0 Build 9024 (Free Version) 1 Technician only(Administrator) Static IP for remote access and 8069 as my port on protocol HTTP I read some other posts where they mention that you have to generate an API key on the technician
I can't change installation driver
Hi, i've already install last build of servicedesk plus in standard driver C:\. Now i would like to change the driver (from C: to G:, for example) but when i try to copy the installation folder (ManageEngine, I also try to copy the subfolders Servicedesk, even every single file) it gaves me an error: "unable to copy file". I've follow this steps: How do I move ServiceDesk Plus installation to a different drive on the same server? Follow the instructions below to move ServiceDesk Plus installation
Notes: Consider notes addition as first response
Is there a way for the Notes: "Consider notes addition as first response" checked by default? Thanks
Require approval from all CAB members to complete change
Can ServiceDesk Plus prevent a change from being completed if one or more members of the associated change advisory board has not approved the change?
Remote Control Issue
I am not sure if this should be in the SDP or Desktop Central area. But I have the two linked, and I am unable to remote control a computer from within SDP. The option is present, remote connection works within Desktop Central, but it will not work from SDP. What can I do?
Self-Service AD-Picture not updated
Hello, if me or somebody else are changing something in Selfupdate, it works. But if somebody changes the Picture, nothing happens. Even a week after the change. Has somebody got an idea? Thank You
Wrong Survey Results after some change
Hello, i have change count of Survey question , and old result is crazy :) in some Survey Results i have a 500 of 100, in some i have no answer become is out of range . How fix , or delete old one, that's is not actual ?
Site as mandatory field for closing request
Hello.Please tell ,how set a Site as Mandatory fields for Closing Request, or in Incident Template ?
Add request via api - requester
Hello! I want to add request using REST API (c# app). How to set requester field when I have SDP with AD authentication and I have for eg. 2 requesters with Name "John Doe"?
Issue ID Tracking
Hi, We were given issue ID SD-36688, in July 2013, for an issues searching when a name or site has a special character in it. We are still experiencing this issue and I am unable to find the issue on the issues list here: https://creator.zoho.com/servicedeskplus/sdp-known-issues/#View:SDP_Known_Issues_View Our current version is 9.0 build 9016. Can you let me know when this is planned to be fixed, as we were advised at the time that it would be released as a hotfix. Thanks Lynne
Active directory externl users
I have both internal and external users that need to make requests for service. is there a way to use AD but if the user name isn't in AD use "local credentials"? Thanks in Advance Stan
How can I redirect the traffic?
I would like to stop the server and redirect the traffic to a webpage telling the clients the web is not available because we are doing some maintenance and the application will be ready for use at the hour I want. How can I do that? Thanks.
Replies not populating
After updating to ServiceDesk Plus Build 9041, when replying to a requester via requests, the "To" field does not populate with the requester's e-mail address and no text appears in the text box, previously it would include the request information. Kind Regards, Gavin
Asset when coded as "Laptop" lose the ability to see hardware/software ?????
Sorry if this is in the wrong place, but...Newish user, and I found that I could code the assets to either Workstation, Laptop, etc. So I changed all the Workstations that were really laptops to Laptop in Asset Manager of the On-Demand version. Now, the Hardware and Software tabs are gone for all the laptop asset information!??!?? Assets coded as "Workstation" show the hardware/software tab, but why on Earth would you remove those two tabs from Laptops???? Am I missing something ?
how translate default requester
Hi folks, How i translate the default requester? i use the menu translator on admin translator and put the default requester for "novo chamado" but, even restarting the manage they still dosn't working. Have the option of disable that, but i don't wont to, just translate.
Sort template
Hi. Please help me, I need sort template in catalog. How do this? Catalog: -Printer problem -Program error -Application error -Install adobe When i edit temlate -Applicetion error, this template change position and may stay №1 or №2 or № 5 How i fix in at №4.
Hotfix
Hi Dear Support, SD-57945 SDF-39210 which is published in the past?
how i configure users in the app?
eu tentei e apenas consegui fazer api generate for technicans
Trash not emptying
Hello, I'm not getting empty the trash. Or by schedule or manually. I am also the problem below https://forums.manageengine.com/topic/merge-request-error-2-4-2015
Edit the PO Formsheet
Hi, I have searched the forum but haven't succeeded. Is there any way to customize the form sheet of a PO more or less completely ? Means where can I set the mandatory fields / inputs, were can i take out the header with the logo, etc... where to reduce the fields ? We only need this sheet for internal purchasing at the Order Handling office. they will enter it to tthe ERP system. Thanks in advance T.
how many time change "duebytime" in reqest?
Hello! plese give me a cue , how I can see how many time in request change "duebytime" ? is it have a some triger , or some report?
Merge request error
FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. 9.0 Build 9035
modify approval form
Hi. I have a question. You can modify a form *approval* ? We need a sombody field for fill whith approval user. Now this form is consider two select(approval and not approval) and field comment. We have several template in this approval form and select this template in different types of applications. Best regards.
C# WebAPI autentication
Hi As you can log in to the Servlet API using KERBEROS authentication without a password? Typing in the URL of your web browser command with an empty password, authentication is successful. From the C# WebRequest using the same command, authentication is failure (Invalid UserName or Password). http://.../servlets/RequestServlet?username=[]&password=&DOMAIN_NAME=[]&logonDomainName=AD_AUTH&operation=GetRequestDetails&workOrderID=313187
Using Plain text Authentication is a SOX enviroment.
Hello, We were recently purchased by a publicly traded company and was told that we can no longer use Service desk plus as it uses Plain text Authentication with exchange. I see a lot of other publicly traded companies using this software. My question is how can we keep using Service desk plus within a SOX environment?
Work Log when answer
Hi, In my opinion , it might be useful when you reply or forward ticket also add the field of worklog , so every answer we can insert the time spent. we can then decide whether to make the field mandatory or not . thanks Daniel
New Incident Change Template
Hello? Why in page "New Incident" combobox named as "Change Template"?. Maybe "Incident Template" or "Template" ?
Network scan
Hi. When I am scanning network, in the scaning box shows that succesfully scan 105. But when i go to assets tab, It shows only 47 scan workstation deteced assets. Why it don't show all succesfully scaned workstations? P.S. When I scan only 1 IP address that isn't from the assets list, it scaned again succesful and drop to the workstation assets, but another workstation delete from the list.
Service approvers list
I have two fields of approvers " Department & reporting to" and I need to add more kinds of approvers Such as " GM, CFO,CIO ,... " . I don't know how to do that
Named User License
Hi, I'm using the named user license and was trying to assign it on a multiple machine which the user owns. Named user license is a license where in software can be install on multiple machines as long as he or she is the sole owner of that. Can you help me find any solutions on this? Thanks.
How the work Flow - Reporting to in Service Catalog works
Hi to all I have a question in select Approve ( Service Catalog- Work Flow) , once we enable the check box at right size and click the icon beside the Stage one Text Box. It will list Department, Head Reporting to and all other name of Technicians. The Department Head information is gathered form the Departments under Help Desk. Where the data for the Reporting to will be take? Please explain this internal process for understanding .
is there an automated/scheduled external action in sdp?
Hello, I am a developer implementing an integration with 3 external parties via web services. In our case we have been taking advantage of the external-action-plugin-feature-in-sdp feature and it's working quite well. However, we now need to automatically execute our external actions when tickets are closed (and they can be closed in an automatic manner with no user interaction and thus, no menu action). So the third party endpoints should receive an update indicating the ticket close but I haven't
Turn off Technician Auto Assign
Hello, Technician Auto Assign was mistakenly turned on in our environment. We are using SDP v9.0 patch 9035 with a MSSQL backend. When I go into Admin->Tech Auto Assign and uncheck 'Enable Technician Auto Assign' the save button is greyed out and I am not able to disable the functionality. Please advise on the best way to turn off the Technician Auto Assign functionality as we do not wish to use it. Thanks, Sean
Remove support group for one site
Hello, Due to having set one of our sites to ' Copy Default Settings' all the support groups are added to this site. This is not needed because only one specific group should be set for that site. I've switched it to Custom Settings, but when i go to support groups and go to that specific site and delete a support group, they are deleted everywhere. Is there a way to delete the support group from one specific site? Regards Kenneth
Change subcategory
Where do I add a subcategory to a category? for change requests
Requests assigned to Technicians who have already marked leave
Technicians are assigned requests even when they have marked leave days on service desk plus portal
Data Migration
Is there any way to export all the data from one install of Service desk to be Imported \ Restored in another ?? Reason: we are running enterprise ( Eval ) now but we are considering moving to professional as it fits our needs better now. I need to confirm that this data is secure and can be used going forward.
Business Rule applies one action but not the other
We have recently install SDP and are currently building it before migrating over to it from Spiceworks. We have built a Business Rule to capture all E-mail generated requests and set the priority and group of the request. The Priority is set OK, but the Group is not. I can manually set the Group to the desired one, immediately after the request has generated, but the Business Rule does not apply the group. Has anyone come across the behaviour before?
Close Request dialog box
Hi, when manually closing request, a dialog box appears where you can select the required parameters to close the request. In this window there are two fields for entering comments I want to clarify, is it possible to remove the "Comments" or "Request Closure Comments" fields Thanks, Yevheniy
Request log vs incident log
We are currently evaluating ServiceDesk Plus Standard edition, and I have a question that I have not been able to resolve by looking through the forums etc. on the web page. When I log in as an administrator, at the top left of the screen I see the drop down “Incident catalog”. This dropdown shows service categories and then incident templates within those. I created a new service category and associated a template to it, and sure enough, it appeared in the drop down. However, if I log in as a requester,
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