Select field for refer lookup fields
Hi, I don't remember which version it came in but I see that we now are able to create additional fields that refer to other tables (Users, Technicians, Vendors etc.) natively in the Additional Fields configuration. I have started to test this in some
Quick Button for 1-Min 3-min 5-min 10-min 15-min worklog entry
Hello Team, Does anyone have a way to make a button or action that will allow us to quickly add a timestamp of a fixed amount to a ticket? Our team is ultra-efficient (if I do say so, myself), but we are looking to shave seconds and "clicks" off the support
ServiceDesk Plus Project Management Tracking Issues and Decisions
It would be useful for us to track barriers, issues and decisions holding up projects, as well as risks as in a risk register. As a workaround, we created two task types Issues and Decisions using comments primarily for Issue resolution and and point
Can IT Operations be run within the Facilities & Operations instance?
One of our customers asked a unexpected question the other day... "Would it be possible to run the IT Operation servicedesk function within the Facilities & Operations instance? We have tight cooperation between the IT teams and the Facilities teams running
Solutions
I am wondering if anyone know's of any user focused solution bundles you can buy or download from anywhere? Appreciate every business is different, but the common user How To's are generally the same and it would be good to fill our solutions a bit with
Multiple SLA for 2 different Groups
Hi, I need to set up SLA for two different services: External and Internal Support. For internal support I have many groups, but only one for external support. Each service should have differente SLA values. I already have different priority criteria:
Executive Dashboard auto refresh
ME version 12, build 12008 I created an executive dashboard for display on a tv in the support area, and shared it to a local authentication user created for this purpose. The dashboard displays as intended except that it does not refresh automatically.
Technician cant see any ticket of other group
Technician is not part of group but wants to see the tickets/requests of that particular group? is it possible? I tried share request options but it only a notification not listed in my view. Also I tried with Site but its showing all requests in technician
[SD-100695] Request Life Cycle Graph View UI Suggestions
Hello, current build: 11307, using chrome and edge I spend a lot of time working on Request Life Cycles for my employer, and there's two little things that I think would be great to improve on: If the name of a status is too long, it won't display entirely