API and scipt
We want to automate the task creation for respective tickets, but the API is preventing us from doing so with a script. Now, we are attempting to do it in PHP, but it's giving us an error with the input data. The only time we succeeded to enter data,
Report
Hi Support team, How can i take report in custom report who is approve my request, shortly approve detalis, Is not by query report by custom report i know it is possible in query reports. Thanks in advance
An Error occured while creating a report is sdp
Hi, When technicians try to create a report, SDP gives an error like the image below: my sdp version: 11311 my sdp DB : SQLServer
Getting error java.lang.StringIndexOutOfBoundsException: String index out of range: -1 while running query report
Statement:- I am tring to generate report which contaiing only 100 characters out of description Query : SELECT "wo"."WORKORDERID" AS "Request ID", substr(wotodesc.FULLDESCRIPTION,1,100) AS "Description", "rrs"."RESOLUTION" AS "Resolution" FROM "WorkOrder"
Conversion to Service \ Incident
When we a looking into the manual pages we can find very helpfull function to convert incident to service and vice versa. https://help.servicedeskplus.com/requests/converting_to_service.html https://help.servicedeskplus.com/requests/convert_service_to_incident.html
Error Backup Scheduling Asset Explorer
Good afternoon, Has anyone experienced this error when accessing Backup Scheduling in Asset Explorer?
Issue with query reports after upgrade to biuld 11108
we are having issue with query reports, after upgrade from build 9330 to 11108 the already configured query reports stopped working. Our lot of work is dependent of these query reports and the reports are configured in daily scheduled for management decisions. Now our management is asking for daily reports and we are not having any fix/resolution of this issue from service desk support. we are really stuck!!!
Report Issues since upgrade
Hello, We recently upgraded from 10+ to the most recent 11+ version. I have reports that are no longer working. This report gives information about tickets which haven't been updated within the last 7 days, it's currently showing tickets that have been updated. Can somebody help me troubleshoot why it's not giving accurate info since the upgrade? SELECT wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", wo.TITLE "Subject", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time"
Report Generate Error
dear Concern Person
SLA statistics not correct
We have a problem to get proper SLA statistics for our Incidents in SD+ and Analytics The process We register a ticket (status open), assign a SLA (5 working days 9 hour per day) and work on the ticket until we can resolve it (status resolved) Some of the tickets are set in status pending (that are OK). The time the ticket is in status pending shall not be included in the calculated time to resolve. Example: SLA 8am to 5pm every work day ( 9 hours) Ticket created day 1 at 8am Ticket set in status
Date Time picker
Is it possible to add secs in date time picker. In the format HH:MM:SS, so that we can calculate time in secs Using personalise option we can change the time but we cannot set the same from date picker. There is a requirement to capture when the incident started and ended in format HH:MM:SS
Schedule report error
Hello to all, we have experienced problems with scheduled reports for a specific technician only when report is scheduled with XLS format. This is the error message: java.lang.NullPointerException at com.adventnet.servicedesk.utils.ServiceDeskUtil.isUserContainsRole(ServiceDeskUtil.java:4621) at com.adventnet.servicedesk.reports.utils.CustomReportDesigner.addSiteCriteriaForRequestReport(CustomReportDesigner.java:1441) at com.adventnet.servicedesk.reports.utils.CustomReportDesigner.alterCustomReportSQL(CustomReportDesigner.java:423)