Date range in query report help
I have a couple query reports that I've created to show WOs that have been worked and WOs that haven't yet been touched. Management wants the date range for them to be: one for this week, and one for last week. They intend to run the report on Thursdays. So the current week report needs to show from last Thursday to the current day, and the previous week report needs to show from the Thursday before, to last Thursday. <from_thisweek>+259200 doesn't seem to be returning the correct date? Here's my
Public Website For Query Sharing
Is there a public website available anywhere for people to share the queries they've written? If not I think it would be a great idea to have one so we can all make use of queries generated by other users to save some of us working on the same objectives. What does the SD+ community think? Cheers John
SDP 7017 upgrade problem
Hi, I upgraded version 7014 to version 7017 and now the server hangs at "Application layer started" but never completes. This is an urgent problem. Please help. Thanks, John
Renewing Contract details and get error
I am renewing contract details, I put in a new Active Period, from to, and click on save. I then get the following error. FAILURE :Error while adding the Contract Details. Please report the problem to the system administrator, with the Error Code - 1,215,090,481,999 Can you advise please?
I want to modify font size.
Dear support-teams. I want to modify font size. Where do I modify? Thank you in advance for help me. Ko Young Suk. Telemant corp.
Reporting problem - total memory
There seems to be an issue with running reports and restricting the dataset by total memory. I ran a report to show me any machine with less than 768MB of RAM, which returned no rows. If I instead set a filter for total memory less than 804868 (768 * 1024) the report runs correctly. Seems to be a coversion error there...
Attachments not coming with email from HelpDesk
All of a sudden we are not receiving the attachments to emails from the Helpdesk. Is there a setting for this? Thank you, Andy
ServiceDesk HTML Templates?
I created and posted a few HTML based templates for the application. They display perfectly within the app until someone hits submit. THen things get all out of sort. Some of them the table spacing gets messed up, escpecially with FireFox users - then we also see HTML data in the request. (Mostly in the email notification of the request) Anyone else make templates of any kind that work reliably?
Preventative Maintenance Scheduling
Is there a way to edit the start date/time for a Preventative Maintenance task? As it stands now, it appears that it sets the start time to the time that you last created/edited the task. So for example, I'd like to be able create a PM task today, but not have it execute for the first time until August, and I would also like to be able to make edits to these tasks without it affecting the start/recurrence date. Is this possible?
Scan Switches get this err:"Connection 2 RPC server in
Dear support teams, I use Network scan to scan the switches in my network, and use "public" as communicating string, however, i get this error message "Connection to RPC server in the workstation failed." I also check on "IT Asset" -> "Routers" or "Switches" also cant find any from the list, it only shows up in "Workstation", but this is not "workstation" pls guide me how to get it right, thank you very much sukiangel.
SQL versus MySQL
What are the advantages to using MySql over MS SQL? It seems some paramters dont work or function well when using MS SQL. Any thoughts?
Using Purchase orders for Non Assets
Ok I am trialling using the purchase module and have a question for you all.... I am raising a p/o for the purchase and install of a wifi bridge so I have 2 assets the two wifi endpoints and lightning protectors plus I also have the professional service charge for the install/config... now for completeness I would like the p/o to detail all the order lines but can't really figure a way to add non-asset type products? what do you all do?
Can't add additional fields - No error code
Right now, I have 5 of the possible 12 text fields. They are Service Tag#, Express Service Tag, Location, Sim Card #, and Phone #. If I try to add a new one and hit save, the page will refresh and show the new field there until I navigate away and come back at which point it's missing. Anyone have any ideas? I'd post an error code or screenshot but there's really nothing to show. I'm using 7.0 Build 7011.
SLA Escalations to $Ticket Owner
When configuring SLA escalation to named technicians all works well. However, when I create one for the "$Ticket Owner" at the top of the list, all seems fine but the escalation details are not saved. Any ideas ?
Solution for SSO in Firefox!
I just figured out how to fix the SSO issue in Firefox. It turns out it's not a limitation of SSO, Tomcat, or SDP in general, but rather an advanced security setting in Firefox. Normally when SSO is enabled and you go to your SDP site in Firefox, a login dialog box will appear requiring your domain username and password. This doesn't happen in IE as long as the site is in the local intranet zone, because NTLM pass-through authentication (a.k.a. single sign-on, or SSO) is allowed in that zone. Firefox
Node Licensing
I meant to add this question to my post about technician licensing but it appears you can not edit a post. My other question was around the standard 250 node license. Does that 250 nodes account for automated discovery through DCOM or is it the max limit of items that can stored in the database (such as switches, printers, jet directs, etc that might be manually entered)? Thanks
Any news on 7018 ?
Just wondering if 7018 will be ready this week ?
duplication in Preventative Maintenance
I am having an issue where one of my monthly scheduled PM tasks creates two tickets. The task is scheduled to be created on the last day of the month and is genereated without any issues. However another duplicate ticket is created on the 1st of the following month. We simply delete the duplicate, but this is not working correctly. Any assistance would be appreciated.
"Save and Close" button in 7.x
Hi All, Just upgraded to 7.x...seems like the "Save and Close" button is gone from the resolution page. I guess this was removed with the "automatic close" feature, but for those who don't want to use automatic close, we now have to go through another step to close a ticket. It would be nice to have this button put back in a future patch. Also, I'd like to see another feature added to automatic close. It would be great if a ticket left in a certain status for a given period of time could be automatically
can i send email from service desk with technician as sender
if i have to send an email to the requester, can it be possible to pick the default email address in the system (say MS outlook email configured) rather than the helpdesk account? eg, if i want to submit for approval, i want the sender to be the technician name rather than the common id for the helpdesk email address? possible?
Backup Schedule
Using Backup Schedule feature (nice item) i begin to understand would be nice to have the possibility to schedule, not only every how many days backup datas, but also in which days run the backup. For example, my situation is a everyday schedule for SD+ backup but is not useful the runnning of SAT & SUN. Is it possible to implement this feature? Thanks Cesar
Feature Request - On Hold Time
We have a policy in place that a technician cannot put a call Onhold without the agreement of the requester. We think it would be great if there was a way for the tech to set a date that the ticket will be onhold until. This date would be able to be modified by the tech or the requester and would alter the due date. Just a thought. How do others deal with tickets that need to be put on hold but don't want them to be marked as overdue?
error while trying to add assets in helpdesk
error while trying to add assets in the helpdesk. i get htis error: FAILURE :Database exception while updating Asset. Please report the problem to the system administrator, with the Error Code - 1,214,980,894,396 i have attached the support file
Purchase Orders - Adding Products
The way that products are added to the purchase order needs to be redesigned... Current issues: 1. When selecting a vendor the items list area automatically populates with all of the products associated with that vendor. 2. When clicking on the 'add item' button the 'Enter the product details here' dialog appears a. The 'Product Name' text box requires manual entry instead of a pick list from the vendor specified in the PO 3. There is no option to select & delete items from the items section Enhancements:
PO module - buying software... Version group? Licenses?
I started using the PO module about a month ago. It's had its ups and downs, but for the most part I really enjoy the ability to add assets in a logical overall manner. I don't understand the purchasing of software, however. If I am buying my first copy of AutoCAD LT 2009 from vendor "Test", I'll have to "Add New" to get that product in the system. I then have to choose a major version my list of currently managed software. I don't understand what I'm supposed to do here. I went ahead and selected
Scheduled AD import ERROR!
Good afternoon. At me SD + 7017 automatically does not import objects c ActiveDirectory. Here such errors in logs: [14:48:41:269]|[06-20-2008]|[com.adventnet.servicedesk.asset.OUHandler]|[INFO]|[35]|: Selected Organizational ===> LDAP://black.home.local/OU=Dep_IT,OU=_VP_Innovation,DC=Home,DC=local| [14:48:41:269]|[06-20-2008]|[com.adventnet.servicedesk.asset.OUHandler]|[INFO]|[35]|: Selected Organizational ===> LDAP://black.home.local/CN=Computers,DC=Home,DC=local| [14:48:41:269]|[06-20-2008]|[com.adventnet.servicedesk.asset.OUHandler]|[INFO]|[35]|:
Open Issues with SDP 7.0.0 build 7017
Support, please respond. The following list of issues are open with SDP 7.0.0 build 7017. Some of these issues I have been reporting since build 7009. I have not received specific feedback on any of these issues. Adventnet, please comment and resolve: 1.) There is no way to delete an asset connection relationship other than replacing it. This greatly limits the usefulness of this feature. For example, a relationship between a computer and a printer cannot be deleted, only replaced with a new relationship.
SD+ Crash with Audit Settings Scheduled
Only to inform you that running SD+ 7.015 & activating schedulation on AUDIT SETTINGS (every day), SD+ will crash using all memory with java.exe. Even trying to enlarge memory size for java.exe, crash is appearing. i solved turning off that schedulation but would be nice have some fix in the next hotfix. Is there anybody else that has same issue? thanks Cesar
Report Issue
SD Plus - Version 7.0.0 - Build: 7014 When including "created time" & "completed time" in any report the date is not correct . Please see attachment.
SupportCenter Plus on Linux top of VM ware server
Hi, pls start your talk about above subject here
Adding Purchase Order name on the print out.
Is there a way to add the "Purchase order Name" in the print out report. Right now It's confusing when looking at by purchase order number not the name. Atleast with the name it will allow us to determine what's in the PO.
ON HOLD function doesn't stop requests going overdue
What's the point of the ON HOLD status if it doesn't actually stop the timer? Surely a request ON HOLD should not have a DueBy Date and therefore only have one re-specified when the request comes back to Open?
SCAN via Remote agent
Hello! Some time back soon after purchasing SD6 (now at SD build 7013), I got the impression that we were going to get a remote agent to install at every workstation for the sake of updating the inventory both software and hardware. Is it just something I have not yet gotten to (I just upgraded), or is this still only available for the Desktop central inventory? Geoffrey, Kenya.
Error code
Hi, when i try to delete a product from the list, I get the following error message: FAILURE :Error occurred while deleting product. Please report the problem to the system administrator, with the Error Code - 1,214,838,332,442. Thanks for this great software. John
NTLM V2
Does ServiceDesk Plus use NTLM v2 for it's asset polling? if not is this going to be implemented in the next version? Thanks
Build 7017 - Currency cannot be changed from dollars ($)
In this build the currency reverted to dollars. When I went in to Purchase Orders - Default Values and changed it to pounds (�) requests still show dollars. <sigh> One bug after another...!
Asset scan for Printers routers and switches
While doing an AD scan for assets, I noticed only workstations, servers and some printers are found. We have around 44 printers in our AD domain (most of the same make and model) The AD scan however does not detect all of them. For some reasons some printers are being skipped on every scan while the setup is excactly the same for all of them. Also routers and switches are not found. How can I detect these?
Copy -> Paste printscreen
Hi! Is it possibe to copy and then paste a printscreen. I'd rather do that then adding an attachment to it (though the webinterface)
How to change the request Number with is default" ##1##
How can i change the request number format... Default is : ##Number## Format i need is : HD00001 Need Assistance Please.
Is there a way to migrate ServiceDesk from v6 to v7
Is there a way to migrate ServiceDesk from v6 to v7 without any data loss? Do we have an upgrade path yet or is it still in development?
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