Projects Custom fields
Is there any way to do a custom fields in the projects module? Thanks~
Does anyone use the calendar in SDP to indicate who is on call?
(Edited this post) Hey all, I'd like to use the calendar in SDP to create one week blocks indicated on-call. I understand you can set leave types via the Schedule tab. I created a custom "Leave Type" called On-Call and have been using it for the past couple of months. This is sloppy, however, since it is technically a "leave type" and not a purely informational field. My feature request is this: I'd like the ability to add a purely informational "Leave Type" or status which doesn't
Can the ability to add attachments to a purchase request be added?
We need the ability to add attachments to purchase requests in order to include quotes in the request. This would allow the technicians to request purchases totally within SDP and not have to email quotes externally. Thanks Steve
Predefined Technician when creating a problem ticket in Service desk plus
Is it possible to add this feature in the future update, where we can set a pre-defined technician in the problem template. This functionality would be good for us as the initial technician acts as a problem manager there after can be re-assigned to another technician after the problem has been raised
New text box
Would it be possible to add a text box above or below the "Help card" that appears on Admin screens so that we can put in notes for ourselves, either to further explain how settings work (for instance, after getting more information in response to a forum post), or to document when and why a configuration change was made. A multi-line text box would probably work. Or maybe something that records separate fields such as the note itself, a timestamp for the note, and the user ID of the person adding
Custom Language translate
Hello. Is there any way to translate Service Desk Plus interface to custom language. Need Latvian. May be something like patch with the function to create the custom language. Thanks.
Delete Products
Hi, It would be great if unused products(model) can be deleted by selecting all assets. Lets say I want to delete unused products and I have over 1000 products, its a hassle locating each one, instead by selecting all products and clicking delete, the system must be able to deleted unused ones.
Requester Search Change
Would like to suggest that when you are entering a ticket that the Request Field search for the first or last name to find a match. Right now it looks like its either using only first name or the CI name. My Help Desk would like to start typing last name to find a requester since we have so many people who have the same first names.
Custom sort request view drop-down menu. Allow technicians to customize it to their preference
We would like the option to allow technicians to custom sort their Request Views list. For instance, move "My Views" to the top or hide other views that are not relevant to them.
Survey option by Support Group
We are currently using SDP 9003/MSSQL. Currently, Survey's are only available when a "request is closed", after "# requests are closed", and when "# requests from a requester are closed". We would like the ability to assign the survey on the level of a support group. For example, we have several support groups within our organization, but not all of them require a survey be sent to the requester. We need the ability to limit the survey by support group, or by template. It would be convenient and
Ability to assign tasks to requesters?
Is it possible to assign tasks to requesters? This is something that would be very useful.
Can have a menu to transfert some properties from an old asset to a new
Hello it could be great when change an old asset (like desktop) to a new, to be able to transfert some properties, without make it manually (I don't see this feature actually) Could be automatically - replace "the link and the new icon" between CMDB's assets; - push the old asset to a new group "stock" - keep informations of assets replaced in the new asset properties, to have the history for a user's asset (desktop changed because a lot issue with the old asset Regards
Suggestion
Hi, Could you add a "New Feature" to your list of considerations ? Would it be possible to make IT Service Requests have an on\off switch by allowing the rules to be applied to Technicians AND Requesters without having to make it visible to Requesters ? As we are designing these, if you don't select this, rules are restricted to Technicians. Currently we have to design them and apply rules to Technicians only, and when we are ready to launch choose "show to requester" AND then we have to amend EVERY
Admin guide
Is there an updated Admin Guide and User Guide for ServiceDesk Plus? Link still opens ManageEngine_ServiceDeskPlus_9018_Help_AdminGuide.pdf
Colors in list of Projects
We would like the colors for Status and Priority show in the Project list. Also, a way to create other fields for projects. Need a field for % Complete
Solutions Per Support Group
I would like to suggest that in a future release would it be possible to have the ability to have solutions locked down and only accessible for a certain support group. I.E. We have solutions for IT that are sensitive such as password and what not but since the solutions are available to all technicians so we had to create another role which prevents them from seeing the solutions all together. If this can already done, can it be explained how.
Extra options for Preventive Maintenance schedules
Hi, The following Feature request that was raised over 9 years ago in the forums, we'd like to see the same thing... https://forums.manageengine.com/topic/preventive-maintenance-task-schedule-update-to-allow-%22every-2nd-xyz-day%22 I would reply to the above ticket, but to be honest, the formatting of the manageengine forums website is terrible! - the bar hides all the buttons to post a new topic. :\ Anyhow, just in case you can't click on the above link, here's an extract of the request that was
Technician calendar scheduling.
When i have to schedule a task assigned to a technician, is it possible to see the calendar of that technician and pick up a date from that? In this way i could schedule the appointments of that technician efficiently, without overlapping...
Admin SMS Settings
Admin SMS Settings Please why do you allow only American SMS Gateway providers instead of having a dropdown box to select/choose a (Country) and show available SMS Gateway providers so that we are all not forced and clogged on only American SMS service providers and Gateway providers. Please allow www.smsfactory.co.za in South Africa as first International SMS Gateway amongst others so that we can configure to ensure benefits of continuous usage of SD Plus Enterprise. You can call them to show
More options for the 'Data Archiving'
Currently, we just have the options below to configure the archiving. How this is configured Today we can't configure intervals between 1 and 2 years, for example, 13 months. This option will be very helpful for the SDP customers. -- Tainã Rodrigues ACSoftware Brasil
Organization Role API
Hi, I need to organization chart for service request workflow. First solution is use "reporting to" field in active directory for detect organization chart like this LINK Second solution is use custom script for get chart organization and after that add to SDP with API. Unfortunately SDP doesn't have any solutions for add organization role with API.I think first solution is better than second, but what's your idea? Thanks
Feature Request: Make the option "All approvers must aprove to go next stage" for each stage not the entire workflow
Hi ManageEngine, Can you enable the option on Approval Workflows on Requests "All approvers must approve to go next stage" for each stage, for just for the entire workflow? Thanks in advance, Ana Rodriguez.
Allow HTML notification outside of the editing window
The editor in SDP is terrible. Formatting is very limited, what looks fine in the editing window looks terrible in emails, it seems to randomly add and remove line breaks all over the place. The feature I would like to see: Keep the default editor where it is. Just give me a button to say 'Use this HTML file for this notification'. I don't require a full HTML editor to be embedded into SDP, there are so many better editors out there, but I do need to be able to assign a clean, unaltered, HTML file
Report on Task Descriptions
Task description is not an available field option when creating a custom report. It is available through for request and projects. Could this please be added as a future enhancement/feature request?
Only allow NEW email tickets from certain email addresses
Hi, Quite simply... Apart from our monitoring systems, we wan't to ensure that users raise tickets via the Web Portal only, and not via Email. Except for our monitoring systems which send email alerts to the SD - we want those to still raise tickets via email. So I'd like to see SD+ have a whitelist for email ticket creation. Thus allowing the alerts still to raise tickets, but forcing users to raise tickets using the WebUI and templates we have. I'd still like to make sure users can reply to
Use additional field in business rule of service catalog
Hi, I want to define additional field in business rule of service catalog, but already i can't. please add it in next version. I think it's necessarily. Thanks
Email Command for Service Category field
Hi, I want to set service category field with @@Service Category=Hardware Support@@ string, but it doesn't work. I think SDP not support this parameter. Please add it in next release. Thanks
How do i set IP address and Hostname to be sent in the auto generated ticket.
Hi Team, I am using servicedesk plus 9.2 version ticketing tool. when network or Server gets down ticket is generated with hostname of that network or server device but not IP addess. so i would like to know is it possible in SD Plus 9.2 to configure in such way that when network device is down auto ticket needs to be generated with Host name and IP addres. Request you to please let me know. Regards, Krushna
Status - Business Rule and SMS/Email templates
I could really use Request Status as a triggered field on business rules I also really could use Request Status as one of the variables for the SMS and Email templates found on the business rules. I have been asked to generate emails and SMS updates for Priority 1 tickets. The lack of Request status as a content variable on the email / sms templates as well as request status not being listed as a field a business rule can trigger on is making this very problematic. Thanks for your consideration
Set all fields required for resolution on resolution
For systems with large numbers of incoming tickets it would be extremely valuable if there was a way to "bulk resolve" a set of tickets (e.g. automated alerts). We can currently bulk close from the requests page but that requires all mandatory fields to be set so it's basically pointless. Two potential workflows I'd suggest: 1. If you bulk close tickets which require fields to be set then a screen pops up with those fields on it and forces you to set them to close the ticket 2. New bulk resolve option
Include 'history' & other info in asset searches
Hi Any chance you could improve the asset search to look through all related information? At the moment if I search on a requester's name in assets it brings back the assets currently associated with them. Quite often I'd like to know which assets a given requester has had in the past. At the moment the only thing you can do is make educated guesses, opening each asset and checking the history until you hopefully find the one you want. Many thanks, Paul
Survey Comment
Would like to have an option for an open text entry for requesters that receive surveys.
All about preventing erroneous sites from being created in SDP upon user sync/user import
I have a real challenge in that when on of my 85 technicians creates an AD Account and the site has a typo or is altogether incorrect, SDP creates a new site and if we don't catch it quickly, requests come in, are associated with those requests, and appear as being logged against UNKNOWN site and UNKNOWN region in our reporting. Then, after fixing the AD Account, we have to move the users to the correct site by hand. We have to search for an bulk edit any tickets generated to update the site, move
converting service to an incident
If I try to convert a Request to an Incident, the field Description will be delete. So all the text wrote from the user will be delete. Thanks Regards
Allowing administrators to "View as"
Dear all, A "nice-to-have" feature would be to allow administrators to view Service Desk plus as any user's account. This would allow for several benefits: Troubleshoot more easily when there's a user that is not able to access a specific module or form; Audit the visibility of different people without logging into their account or doing remote access Allow for easier testing of new functionality being put in place I can expand more on this if necessary. Kind regards, JS
E-mail Id(s) To Notify - Drop down Selections
We heavily use the E-mail Id(s) To Notify field when creating an incident or editing a request. However, it is very difficult to use as the search mechanism only attempts to match an email address of a requester and does not search other fields such as first or last name. Can this feature be updated to mimic the auto-suggest feature when completing the Requester Field? It would save my team a significant amount of time if the search was based on the requester's names rather than only their email
Add Subscriptions to Contracts area
I would like to have in contracts a way to track software and cloud type subscriptions. I would like to see a but to add new subscription. This would have similar information as a contract but allow for a more defined information. Information would include: Registered Name Cost Number of years/months is the subscription cost monthly, yearly or per contract Check box if the subscription has a serial number that needs to be attached and another to add it to Software assets If the serial number is
Duplicate Ticket should display the new ticket number
Hi folks, I might be missing something, but when I duplicate a ticket, I'd like to be informed of the ticket number that is assigned to the new ticket so I can quickly go to it. If that isn't something that can currently be achieved, may I please have a feature request for this? Thanks, Adam
Request for purchase
Good day! Can I make a request for the purchase of the requester? At the moment, requests the purchase can be done only specialist.
Mobile App Roadmap
Currently in the Implementation stage the following features are pending for the app: Mobile App features: Bar code scan of Asset. Approval action. To create request based on Request templates. View and search Solutions module. Will there also be plans to: - view attachments in approvals - view images included in request templates (pending feature) - view additional details for tasks (i.e.: project title, request title) - view pending approvals - incorporate chat (pending feature) - dashboards (tech
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