Custom html on request forms
My technician users are asking if there's a way to show discretionary text on the request templates, either static text or text that dynamically displays based on a field selection. For example, if a request selects priority High and category Safety,
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Optimize your request template to enhance user experience and service delivery
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same requester for multiple sides
Hi, I have a requester who handles different sides. This means I have to use same email address for different requester locations/customer. But SD+ first not allowed same email adress for different requester, second how requester can choose on portal login which side he wants log in. Thank you for any trick, feature, workaround.
access to view the request for different user
Hi I have an interesting question whether the user can give access to view his request different user? if so, how? for example: I requestor role access sdguest created the request. This request I see in my self portal I want a different user also has access to this request and has participated in decision How can i do this? Thanks for you help
Request/Ticket creation through email & conversations to the request/ticket
ServiceDesk Plus OnDemand supports request/ticket creation through email and the configuration is detailed in the help document : http://help.sdpondemand.com/mail-server-settings Let's take a look at the behavior of how request/ticket is created through email & how conversations are appended to a request/ticket. A requester ["John"] sends an email to "it-helpdesk@mycompany.com" [which is configured under the Mail Server Settings-->Incoming Mail Settings --> Email Address]. SDP OnDemand process the
Google SAML
Hi Google recently announce SAML Apps for cloud base apps using Google as IdP. Do you have documentation about how to configure SAML on SDP onDemand with google SAML Apps? Google request: ACS URL: Entity ID: Start URL: SDP Request: Login URL: Logout URL: Certificate: Thanks
Single Sign On Connection with Azure AD
When I go to the App feature within Azure AD, I only see Zoho Apps. I do not see anything for ManageEngine. Are we able to setup SSO to work with Azure AD or does it have to be an on-premise AD? Thanks,Liam
Create Companies and segment users, support contracts and SLA's
Hello support! I have 3 clients and would like to group users for company. Is possible create client companies and segment users, contracts and SLAs for each company? Regards, Flávio Lopes
Showing time worker on requester side
Its possible to show on the client side ticket list the time worked on each ticket ?
requester is a company instead of a person
Currently is a request email coming in SDP on Demand is creating a new requester. This actually not fit to our organization setup. We setup requester as a company and not as a person. Several person can open a request which belongs to the same company. Here are my questions: 1. I need an easy way to allocate incoming email request to a company. 2. As a requester is a company I need the possibility to assign more persons / email addresses to the requester. Is there any solution or workaround?
Quickbooks and Invoicing
IT Help Desk On-Demand, is there a way to import the time and money in a ticket into quickbooks for billing a client? If not is there a way to invoice directly from help desk? I'm looking for a way to stream line my work. Im a 2 man operation. 2 techs and a part time bookkeeper. I want the bookkeeper to be able to pull all the work we have been performing and invoice it or allow the techs to easily invoice it all. Thank you for any suggestions.
Workflow - Auto Assign Tasks
I'm running SDP On Demand and I was curious if there was a workflow section or a way to auto assign tasks to technicians once a task is completed. Travis
Automatic Email to Solution Approver
I'm currently running SDP On Demand. How do I set up emails to approvers for a solution? Currently if a technician creates a solution they can submit it for approval, but they need to know who to send the email to. Is there a way to submit a solution approval directly to an approver? Thanks, Travis
SDP Ondemand Copy Template
I was curious if there was a way to copy templates in SDP On Demand. I posted in the SDP forum and realized I was in the wrong place. Thanks, Travis
MASS update on "Service Request Approver"
Hello, We are implementing ServiceRequest workflow and needs "Service Request Approver" setting on 300 users. Does anybody know how to do this with "mass" update manner? ...like csv import or SQL something like that. Furthermore we would also like to know the way to perform mass update on "$HEAD" for each departments. Thank you very much!!!, Newly contracted SDP-ondemand-user
Using Servlet API on hosted domain sdpondemand.manageengine.com
Hi There I am trying to make use of the Servlet API on servicedesk hosted at sdpondemand.manageengine.com... What is the correct machine name and port to use for servlet API access? http://<machine_name>:<port_number>/servlets/RequestServlet?operation='AddRequest'... Thank you Richard.
how to create new user account
how to create new user account