Cloud UI menu Labels distorted in Edge
Using latest edge/ windows 11 updated. Endpoint central cloud menu items are showing incorrect. i just wondering if anyone else experiencing this in edge? the menu labels are correct in Chrome and Firefox for instance, the left side Navigation bar under
Web console no access after renew certificate under Mozilla Firefox
Hello everyone, I'm currently having a problem with web access after creating a new self-signed certificate for the Patch Manager Plus web frontend. To renew the expired certificate, I need to restart the service or server. I've done this. Now I can no
Hide certain solution topics to specific groups
Hi, I'm new to Service desk and was wondering if there is a way to hide solution topics from groups of users.Our solution topics are named after the company which makes it easy for our technicians to add solutions but even if we publish the solution in the self-service portal and define a user group, the whole solution topic tree is visible even if its not accessible. Is there anyway that only the relevant topic that have been published to a specific group can be visible? Thank you.
Enabling SSL with external wildcard certificate
Hi, I need to enable HTTPS for our ADManager Plus instance, and I need guidance on this. We have an GoDaddy wildcard certificate PFX file and I was able to successfully apply it in ADMP but i get a message that the hostname does not match the certificate
Quick Button for 1-Min 3-min 5-min 10-min 15-min worklog entry
Hello Team, Does anyone have a way to make a button or action that will allow us to quickly add a timestamp of a fixed amount to a ticket? Our team is ultra-efficient (if I do say so, myself), but we are looking to shave seconds and "clicks" off the support
Activity Report
Hi Is there any way to create a report that shows all activity by agent by time period?
Link Solutions to CMDB CIs
It would be helpful to be able to link articles in the Solutions module to configuration items in the CMDB module. Our organization would like to use this to better understand the relationships between solutions and CIs, particularly in cases where an
[Webinar] New in Log360 Cloud: Account Lockout Analyzer, Work Hours Tracker & AD FS Logon Monitoring
Get ahead of AD issues: How to resolve account lockouts, track user productivity, and monitor critical changes We’ve rolled out powerful new AD auditing capabilities in Log360 Cloud—and we’re kicking things off with a launch webinar to walk you through
Folder name of the software in swuploads folder
Hi, i just saw that, when I am deploying software on a desktop the folder name turns to sw18006 for example, like in the attached image. I think i recall, that it used to be the same name as the package name, that I give when I create the package. Is
Disabling 'Group Certificates By CommonName'
I am running KMP 7. From when I setup with KMP a couple of years ago, I have had the 'Group Certificates By CommonName' option in Certificate History enabled. It seems to work fine but occasionally we do not get a notice of a cert expiration on a system
Ongoing Mail Fetching Issue - IN Data Center
Dear Customers, We are currently experiencing an issue impacting mail fetching for a subset of customers hosted in our India Data Center. Our team is actively working on resolving the problem. Kindly refrain from making any changes to your mail server
[Free Training] Simplify IP address management with OpUtils
Greetings from ManageEngine! We're excited to invite you to our upcoming OpUtils free training session, where you'll gain practical insights and techniques to efficiently monitor and manage your IP infrastructure. Discover how to stay on top of your IP
How to Set Up ManageEngine Remote Access Plus on an i5 gaming laptop?
Hi everyone, I’m looking to install ManageEngine Remote Access Plus on my laptop and would really appreciate some guidance from the community. I’m using an i5 gaming laptop and I want to ensure it's properly configured to handle remote desktop connections,
Assets segregation by Sites
Hello, is it possible that in the next updates, in the asset section, there will be a filter based on branch, because each branch is separate, in my opinion it will be better managed. Thank you for your good program and your excellent support team.
Is it possible to make a dashboard public?
I would like to create a dashboard and share it without requiring credentials within OpManager? This would be for NOC views to display on a wall monitor. It would just display custom NOC dashboards. Current version of OpManager is 202503-111-0192. Thank
Assign users to a customer while keeping their user data synced with azure or Zoho directory.
We’ve gone through initial configuration of our Service Desk Plus Cloud MSP instance and imported users from azure and Zoho directory but they are only listed in the base customer instead of the domains matching their email. The requests created by email
[New Release] ADManager Plus' latest build 8011 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 8011. Enhancements: Load balancer with failover: Load balancing and automatic failover capabilities can now be enabled simultaneously, enhancing reliability
Best Approach for Offboarding via a custom app.
Hey ADManager Plus community! I need your advice on the best practices for offboarding employees using ADManager Plus with 3rd party app. I want to trigger the process ASAP through a custom app we're building. I want to trigger an off-boarding orchestration
Google Workspace Settings
After updating to 8010 Google Workspace settings have disappeared and I'm unable to reenter what was tested and working in 8002 prior to the update. Has anyone else experienced this? If so, is there a solution? Thanks
Failed upgrade from 13000 to 14205
Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
Ongoing Mail Fetching Issue - US Data Center
Dear Customers, We are currently experiencing an issue affecting mail fetching for a subset of accounts in our US Data Center. This is impacting both Native and Modern Authentication-based mail fetching. We sincerely apologize for the inconvenience this
Category, Subcategory, Item vs Configuration Item
Hey everyone. I'm curious about the appropriate use of CSI vs CI in service requests and incidents. What is the intended purpose of each and how have you specifically implemented these two concepts into your environment?
AD Login Issue Post Upgrade to Build 6130 – Signature Verification Failed
Dear Customers, We apologize for the inconvenience caused due to an issue following the recent Analytics Plus upgrade to build 6130. After the upgrade, Active Directory (AD) users were unable to log in, encountering a "Signature Verification Failed" error.
Are State Change rules in Request Life Cycle supposed to trigger on all field changes?
I have several transitions leading to the status Open. And at least one of those transitions has If Technician = Empty Field Update->Techician->$LoggedInUser Lets say it's called X Now when any technician transitions from X to Open the Techician value
Tabular Report, Excel Export, Date Format not compatible
Hi, When exporting tabular reports the date format is: DD-MM-YYYY This format is not compatible with Excel. IS there a w ay to change the Tabular report to export in an Excel Date friendly format? Thanks
Managed Computers report is empty
Hi, Team, I am testing EC on a trial period with a customer of mine. After agent installation on 469 workstations and servers and having them listed on Managed Computers, when trying to export to PDF, CSV, or XLSX file, instead of getting the computer's
Integrating service desk with VOIP
I know one of the goals of the service desk is to reduce phone calls But 65% of users still tend to make phone calls What is the solution? How can you really reduce call rates? Does this solve the problem by integrating service desk with VOIP ? Please write about your successful experiences
Get value from pick list with Deluge
We are trying to update a script and during testing we discovered that it is returning more than just the name. This started happening during the last update. We are on build 14940. Here is the part of the script pulling in the value. How do we get the
Display input field if selection is "other"
Hello everyone, I would like to create a custom template in "Incident Template." What I would like to know is that when I use the drop-down list, there are several options and "Other" at the end if the selection isn't in the list of choices. I want when
DueBy Date Report
Hi ALL I need custom report based by next rules: 1) Request age: => 12 Hours 2) Request Status: Not Closed and Not Resolved 3) Field "DueBy Date" is empty / Not Assigned Report must contains next Columns: Request ID Request Status Approval Status Request
System varibale for "created by"?
Hello, we change the requester for certain requests and want to inform the original requester by e-mail when the request is completed. Is there a system varibale for “created by” The information is stored in the request history
Say hello to Ctrl Alt Secure! A talk show that gets cybersecurity right
What’s this all about? Ctrl Alt Secure is our new banner under which we’ll be launching podcasts and video content that taps into what’s shaping cybersecurity right now. Expect episodic releases featuring experts from different verticals, a library of
M365 Manager Plus build 4700 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4700. Feature MFA Registration Details report: This new report shows a list of users and their registered authentication methods. OneDrive Sensitivity Labels audit
M365 Security Plus build 4700 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build-4700. Feature OneDrive Sensitivity Labels audit reports: You can now audit and track the details of events where sensitivity labels were added, changed, or removed
Migrate ServiceDesk Plus to another server
Hello everyone, I have to migrate SD from 32bits to 64 bits, so Im trying to do it to a second server, because I cant get stopped the productive server so much time. The server prod is still running, and I installed the app at 64 bits on a new server.
ServiceDesk Graph Collecting Emails and Breaking
Just wanted to check in with everyone—has anyone else experienced ServiceDesk maxing out CPU usage when processing emails with large attachments, and then essentially giving up on processing the message? We've encountered a few situations where a single
Installation Failed - The system cannot find the file specified.
Trying to perform software deployments and the configurations fails on some machines, not all, with an error that says, "Installation Failed - The system cannot find the file specified." I've looked through the logs of the client machine but I'm unable
Capitronbank sms gateway issue
Hello, We have issue for sms gateway on OpManager. I'm attaching instruction file in this problem. Thank you
How to Recover Corrupted Exchange database?
To recover a corrupted Exchange database, you should first attempt to Mount and Dismount Exchange Database to check its status. If the database cannot be mounted due to corruption, you can use the Eseutil tool to repair it. Run the command eseutil /p
How to backup Office 365 emails?
One of the most reliable ways to back up Office 365 emails is by using a dedicated solution like the SysTools Office 365 Backup Tool. This tool allows users to securely export and save their Office 365 mailbox data, including emails, contacts, calendars,
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